Chapter One
The component in the communication model that hinders the reception and understanding of a message.
What is "Noise"?
(One bonus point if you can distinguish between internal and external noise).
The _________ type of rule describes when, where, and with whom to discuss certain things, whereas the _________ type of rule defines what certain kinds of communication mean, such as giving hugs as showing affection.
What is "Regulative" and "Constitutive"?
________ requires you to concentrate on the verbal and nonverbal messages being sent and to determine the meaning of those messages.
What is "Listening"?
One bonus point if you can describe what active listening is and how to do it.Stage one of the job-seeking process.
What is "Self-exploration"?
One bonus point if you can describe how to engage in this stage.
This process encourages you to do the following:
1. Actively assess your skills as a communicator...
2. Proactively address the needs of your audience and understand the constraints of the communication situation.
3. Requires you to monitor your (non)verbal cues in addition to those from the audience.
4. Examine the effectiveness of the (non)verbal messages that you and others conveyed.
What is the KEYS process?
A common type of facial management occurring when we erase how we really feel.
What is "Neutralization"?
Listeners may fail to focus on the message for the four following reasons.
What is:
1) jargon
2) message overload
3) receiver apprehension
4) bias
When developing your resume, you should ________ your GPA if it is a 2.6.
What is "Exclude"?
This type of communication apprehension describes the fear of communication with certain people or groups of people.
What is audience-based apprehension?
(One bonus point to describe how this type of apprehension is different from trait apprehension).
This terms refers to how people create and use space and distance, as well as how they behave to protect and defend that space.
What is (1) people-oriented, (2) action-oriented, (3) content-oriented, (4) time-oriented
One bonus point if you can describe each!
The three types of resume resume structures.
What is chronological, functional, combination.
One bonus point if you can describe each.
The general term for discussion, determination, and deliberation processes that attempt to decide right or wrong, what you should or should not do, and what is considered appropriate.
What is "Ethics"?
The __________ layer consists of information being explicitly discussed, and the _________ layer reveals how you feel about the other person.
When being an active listener, you may choose to __________ the message (aka...summarize the message received in your own words).
What is "Paraphrase"?
When seeking a job, you should never bring up _________ before being offered a position.
What is "Salary"?
________ are the moral principles or rules that determine ethical behavior, and _________ are specific principles or guidelines such as safety, teamwork, integrity, or ownership that are typically outlined in support of any given organizational mission or goal.
What ave "Values" and "Organizational Values"?
The four purposes of Nonverbal Communication.
What is (1) repeat what is said, (2) conflict with what is said, (3) complement what is said, (4) substitute for what is said, (5) accent what is said, (6) regulate verbal behaviors by coordinating verbal and nonverbal behavior.
The components of the HURIER model, which describes how to improve listening, include the following.
What is "hearing, understanding, remembering, interpreting, evaluating, and responding".
Two bonus points if you can describe what each component entails.
The six stages of the job seeking process.
What is exploring, researching, applying, interviewing, following up, accepting.
Two bonus points if you can describe each stage.