Are messages that do not support a certain group. It is a fair speech, it takes effect on all groups in equal matter.
What is a neutral message?
100
1. Identify the objective.
2. Identify the main idea.
3. Determine the supporting details.
4. Adjust the content to the receiver.
What are the four steps in planning neutral or positive messages?
100
- When one has a simple question.
- Do peers use IM instead of email?
When to use IM at work
100
- You don't have to respond to a conversation you can't see.
- Determine if it's worth a response.
- Act quickly.
- Speak like a human.
- Never get into a fight
- Keep the discussion open.
- Offer a real apology or don't apologize.
What are seven ways to deal with upset customers?
100
Achieve their objective precisely because they have no ulterior motives.
What are goodwill messages?
200
Are often the easiest to write because the audience is expected to be fairly receptive of the presented information in communication.
What is a positive message?
200
What is a format for writing messages where the purpose of the message is stated immediately followed by explanations.
What is a Direct Organizational Plan?
200
- Follow communication within your organization when initiating an IM.
- Keep IMs short and focused.
- Follow grammar and punctuations standards.
- Avoid abbreviations
- Save important IMs into a separate document.
- Follow your company's IM policy and be aware of viruses and security risks.
How can an employee use IM at work?
200
Are ways companies lose customers and damage its brands online?
What are slowly and poorly written reviews?
200
- Be prompt
- Be direct
- Be specific
- Be sincere
- Be brief
What are guidelines for goodwill messages?
300
Is a type of online chat which offers real-time-text transmission over the internet.
What is IM?
300
Example: Matt please have the product information by October 1 so I can include Kodlak products in the next catalog.
What is the correct way to use a friendly closing?
300
- Is this a good time?
- Got a sec?
- Keep it simple and short
What is an example of initiating an IM?
300
Can companies monitor the constant stream of social media post and decide whether to respond?
Yes
300
An email to specify what the person did and how it benefitted the organization will go a long way in making people feel valued and improve employee morale.
What are recognition notes?
400
Are messages that achieve their objective precisely because they have no ulterior motive.
What are goodwill messages?
400
In order to explain an request, what is needed immediately or after making the request?
What is background information?
400
Should your IM be error free?
Yes
400
Why is speed critical in online communication?
Quick responses are considered positive for companies' brand, and customers will value the companies in a positive light.
400
Should be sent whenever someone does a favor; sends you a gift, writes a recommendation letter for you, gives you a scholarship or interviews you for a job.
What are Thank-You Notes?
500
Determine whether a written message is needed.
What is the first step when planning a neutral or positive message?
500
How to respond to positive reviews
What are...
- Respond publicly (but be human)
- Share externally
- Share internally
- Reward Privately
- Encourage more review
500
Is a good choice for simple, neutral messages that require quick responses.
What is an IM?
500
Sites such as twitter can provide what to the customer?
What are anticipate requests and offer suggestions?
500
Handwritten notes that should not avoid mentioning death but they need not to dwell on it.