Chapter 1
What is one major thing the Action Model does not include?
Feedback
Which level of Maslow's hierarchy of needs includes food, water, sleep, shelter, and physical health?
Basic/physiological needs.
What are two types of diversity discussed in Chapter 2?
Physical diversity and cognitive diversity.
What can influence the way people communicate with each other?
Culture
What is perception?
how we establish meaning for our experience of the world around us and the people in it.
Which type of person pays close attention to how they look, sound, and react or say in certain situations?
High self-monitors
What is noise in communication?
Anything that interferes with or distracts from the message.
What is sexual orientation?
This describes who a person is romantically attracted to.
What is physical diversity?
Differences in people’s physical abilities, limitations, and experiences.
What are the three stages of perception?
Selection, organization, interpretation
A communicator is communicating honestly, using good manners, is polite, and also assertive communicator is practicing?
Ethics and civility
How do scholars define the ability to effectively and appropriately interact in any given situation?
Communication Competence
What is cognitive diversity?
Differences in how people think, learn, remember, and understand information.
True or False: Everyone interprets communication and behavior in the same way.
False
what does the second stage of perception involve?
Organizing the information we select into meaningful categories or patterns.
What is the ability to recognize multiple potential ways in which a situation or message could be understood or interpreted?
Cognitive Complexity
What is the Interaction Model?
A two-way process of communication
Give one example of something that can affect how a person communicates with others.
Culture, values, experiences, or beliefs.
What is an example of a cultural difference that can affect communication?
Different ideas about eye contact, personal space, or greetings.
what is the difference between situational attributions and interpersonal attributions?
Situational attribution focuses on circumstances, while interpersonal attribution focuses on a person’s character or disposition.
What are the five levels of Maslow’s Hierarchy of Needs?
Physiological, safety, love/belonging, self-esteem, and self-actualization.
Which needs involve confidence, respect, achievement, and feeling valued?
Self-esteem needs
What is ideological diversity?
Differences in people’s ideas, beliefs, and opinions that affect how they view the world and make decisions.
Two people hear the exact same comment, but one thinks it is respectful and the other thinks it is rude. Why might this happen?
They have different values, beliefs, or cultural backgrounds.
Why might two people perceive the same situation differently?
perception is influenced by physiological states and traits, culture, occupation, and psychological biases.