Chapter 1 - Managerial Comm Evolution
An example of medieval managerial communication forms
What is Sumerian Pictograms?
The perceived closeness, feedback, and symbolism in communication.
What is Bandwidth?
This replaces hierarchy and promotes collaboration.
These 3 have contributed to the contingency approach to managerial communication
What are ethics, culture, and diversity?
These are common errors in communication:
What are assumption-observation, failure to discriminate, and allness?
This establishes purpose, attendees, agenda, leadership, and location.
What is meeting planning?
This adapts communication to context
What is the Contingency Model?
The five levels of communication
What are intrapersonal, interpersonal, group, organizational, and intercultural?
Groupthink, conflict, poor planning
What are team challenges?
Recordkeeping → Autocratic → Participatory
What is the evolution of managerial communication?
This is essential for refining communication.
What is Feedback?
These are the “Four A’s” of AI use.
What are application, authenticity, accountability, and agency?
Rational Problem-Solving, Nominal Group Technique, Delphi Technique
What are decision-making techniques?