Chapter 1
Chapter 5
Chapter 10
100
Process managers can use to identify what causes them stress in the workplace or in their personal live.
Stress Management
100
First rung managers who direct the work of entry-level employers on their teams.
Supervisors
100
Refers to the idea that any employee is better than no employee, so a fast selection is made.
Warm body syndrome
200
Indicates the tasks that a person working within a position must be able to perform.
Job Description
200
A small group of employees who manage many daily issues within their functional team with little supervision.
Self directed team
200
Legal action taken by a former employee against a previous employer.
Wrongful discharge
300
Skills needed for effective time management.
Goal setting, Planning, Decision making, Delegating, Scheduling
300
Stage in team development where conflicts between team members may begin to surface.
Storming.
300
2 types of exit interviews are:
Unstructured (conversation), Structured (specific questions)
400
The 4 different management styles are:
Autocratic, Bureaucratic, Democratic, Laissez-faire
400
5 basic strategies to manage conflict are:
Direct approach, Bargaining, Enforcement of team rules, Retreat, Conflict management as a team
400
Steps of progressive discipline are:
Oral warning, Written warning, Probation
500
_____ focuses on the "what" and "why" of the organization and _____ deals with "how" these goals can be achieved.
Leadership, Management
500
What does "SMART" goals stand for?
Specific Measurable Achievable Relevant Timebound
500
Gives workers who lose health insurance benefits the right to continue group health benefits for limited periods under certain situations.
COBRA (Consolidated Omnibus Budget Reconciliation Act)
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