Communication for Professional Success
Those behaviors and characteristics that convey meaning without the use of words.
What is Nonverbal Communication.
The totality of learned, shared symbols, language, values, and norms that distinguish one group of people from another.
What is culture.
The extent to which others perceive us to be competent and trustworthy.
What is credibility.
When our goal is to evaluate or analyze what we're hearing, we are engaged in this.
The process of making meaning from what we experience in the world around us, or forming impressions and evaluations.
What is perception.
The literal information being communicated by a message.
What is the content dimension.
The extent to which people try to avoid situations that are unstructured, unclear, or unpredictable.
What is uncertainty avoidance.
Language that harms a person's reputation or gives that person a negative image.
What is defamation.
This describes the six stages of effective listening.
What is the HURIER model.
The principle of perception where first impressions are critical because they set the tone for all future actions.
What is primacy effect.
Anything that interferes with a receiver's ability to understand a message.
What is noise.
The belief that all individuals are equal and that no one person or group should have excessive power is characteristic of what type of culture?
What is a low-power-distance culture.
The use of arm and hand movements to communicate.
What is gesticulation.
This is when silence and a lack of expression on your face often signal a lack of interest in what the speaker is saying.
What is stonewalling.
Refers to the need to have others like and accept us.
What is fellowship face.
A person's ability to "perceive and accurately express emotions, to use emotion to facilitate thought, to understand emotions, and to manage emotions for emotional growth."
What is emotional intelligence / EQ / emotional quotient.
The tendency to think members of other groups are all the same.
What is the outgroup homogeneity effect.
This is used to illustrate the relationship between the connotative (conceptual) and denotative (literal) meaning of words.
What is the semantic triangle.
The tendency to pay attention only to information that supports our values and beliefs, while discounting or ignoring information that doesn't.
What is the confirmation bias.
Johari's Window is a visual representation of the self as composed in four parts, this part refers to aspects of ourselves that others see in us, but of which we are unaware.
What is the blind area.
The ability to consider a variety of explanations and understand a given situation in multiple ways.
What is cognitive complexity.
The tendency to assume others share your cultural values.
What is projected cognitive similarity.
A word that is ____ refers to a specific object in the physical world, whereas a word that is ____ refers to a broader category or organizing concept of objects. These words can be arrayed on a ladder of ____.
What are concrete, abstract, and abstraction.
There are distinct listening styles, this type is where someone hones in on intellectual challenges.
What is the action-oriented style.
Out biases, expectations, and desires can create what psychologists call ____, it's a predisposition to perceive only what we want or expect to perceive.