Chapter 13
What does chapter 13 focus on?
A. Teamwork
B. Control
C. Planning
D. Human Resources
A. Teamwork
What does chapter 14 deal with?
A. Influence
B. Power
C. Leadership
D. All of the above
D. All of the above
Which of the following is a type of organizational change?
A. Re-Creation
B. Intensity
C. Stability
D. Control
A. Re-Creation
What does chapter 16 deal with?
A. Organizational control and Quality Improvement
B. Planning
C. Human Resource Management
D. Leadership and Motivation
A. Organizational control and Quality Improvement
How many points does it take to get an A in Rob's class
900
What is the type of group that is created for the purpose of doing productive work?
A. Informal group
B. Formal group
C. Support group
D. Control group
B. Formal group
What is an environmental cue that prompts an individual to behave in a given matter?
A. Chapter 14
B. Leadership
C. Antecedent
D. Rob
C. Antecedent
What are at least three different reasons employees resist change?
Surprise, Inertia, Misunderstanding/Ignorance/Lack of Skills, Emotional side effects, Lack of trust, Fear of failure, personality conflicts, Poor timing, Lack of Tact, Threat to job status/security, Breakup of work group, Passive-Aggressive organizational culture, Competing Commitments
What are the three different types of control?
1. Feedforward control
2. Concurrent control
3. Feedback control
In which state is the Mojave Desert located?
A. Nevada
B. New Mexico
C. Utah
D. California
A.Nevada
What is the fourth stage of group development?
A. Orientation
B. Cohesion
C. Disillusion
D. Delusion
D. Delusion
What is the 6th tactic in influence tactics in the workplace?
A. Consultation
B. Pressure tactics
C. Exchange tactics
D. Coalition tacticsB. Pressure Tactics
What are the two faces of conflict?
A. Relationships and Partnerships
B. Competitive and Cooperative
C. Violence and Aggression
D. Opposition and Anger
B. Competitive and Cooperative
What are the seven main components of organizational control systems?
1. strategic plans
2. Long-range plans
3. Annual operating budgets
4. Statistical reports
5. Performance appraisals
6. Policies and procedures
7. The organization's culture
Which fictional city is the home to Batman?
Gotham City
What is a way of thinking that occurs in a cohesive group, when the desire for consensus outweighs the desire to examine alternative options realistically?
A. ConsensusthinkB. Groupthink
C. Alternativethink
D. Cohesivethink
B. Groupthink
What are the four ways to manage consequences?
A. affirmative action, discipline, control, recognition
B. Positive reinforcement, Negative reinforcement, Extinction, Punishment.
C. Control, Planning, Leadership, Motivation
D. Criticism, Productivity, Evaluations, Applause
B. Positive reinforcement, Negative reinforcement, Extinction, Punishment.
What are the 5 P's in the checklist for changing agents?
Preparation, Purpose, Participation, Progress, and Persistance.
What are the four key elements in a crisis management program?
1. Anticipate
2. Plan
3. Staff
4. Practice
Who was named as last year's super bowl MVP?
A. Tom Brady
B. Julian EdelmanC. Stephon Gilmore
D. James White
B. Julian Edelman
What is the 10th rule for winning at office politics
A. Never hire a family member or close friend
B. Avoid cliques. Keep circulating in the office
C. Don't make enemies without a very good reason
D. Maintain control. Don't misuse your cohorts. Maintain the status and integrity of your allies
A. Never hire a family member or close friend
Who wrote the book called "Leadership" that deals with transformational leadership theory?
A. Marcus Buckingham
B. Robert J. House
C. James McGregor
D. Rob
C. James McGregor
What are the six strategies for overcoming resistance to change?
1. Education and Communication
2. Participation and Involvement
3. Facilitation and Support4. Negotiation and Agreement
5. Manipulation and Co-optation
6. Explicit and Implicit coercion
What are the five types of product quality?
1. Transcendent quality
2. Product-based quality
3. User-based quality
4. Manufacturing-based quality
5. Value-based quality
Which country in the world has the most radio stations?
A. Canada
B. France
C. United States
D. Mexico
C. United States