Chapter 6
A desired future condition that the organization seeks to achieve is known as a __________.
goal
A small business is independently owned and operated and typically has fewer than __________ employees.
100
In management, the process of dividing work and assigning tasks so goals can be achieved efficiently is known as __________.
organizing
When people from different backgrounds, cultures, and experiences work together, it is known as ___________________ in the workplace.
diversity
According to Herzberg’s two-factor theory, factors like achievement and recognition lead to job _________________.
satisfaction
_______ _______are goals set by and for top management of the organization. They focus on broad, general issues
Strategic goals
A business that sells the rights to use its name, products, and business model to others is called a ___________________.
franchise
The formal right to make decisions, issue orders, and allocate resources within an organization is called _____________.
authority
The main goal of human resource management (HRM) is to make sure the organization has the right people with the right ________ to achieve its goals.
skills
Basic human needs such as food, water, and shelter are known as ____________ needs.
physiological
A broad, long-term plan that defines where the organization wants to be in the future is called a __________ plan.
strategic
The process of generating new ideas and turning them into useful products or services is known as ___________________.
innovation
The pattern of relationships and lines of authority that shape how work is coordinated within an organization is known as the ___________________.
organizational structure
The relationship between management and employees especially when unions are involved is referred to as ___________________.
labor relations
The need for respect, recognition, and feeling valued by others represents ________________ needs.
esteem
What is a specific, one-time plan developed to carry out a course of action that is not likely to be repeated in the future __________.
single-use plan
One disadvantage of starting a small business is the high likelihood of ___________________ during the first few years.
failure
A structure that relies on employee groups who make decisions and manage themselves is called a ___________________.
team organization
The ongoing process of evaluating employee performance and providing feedback is known as ___________.
performance appraisal
The theory that states people are motivated by five levels of needs physiological, safety, social, esteem, and self-actualization—is called _______________ _______________ _______________.
Maslow’s hierarchy of needs
Managers often face conflicting goals when planning. To address such conflicts, they must understand the concept of __________, which involves balancing and reconciling possible conflicts among goals to find an appropriate middle ground.
optimizing
The activity of buying and selling goods or services over the internet is known as ____________.
e-commerce
The grouping of jobs and employees into logical units is called _____________.
departmentalization
Training programs designed to improve employees’ skills and knowledge are part of ____________ and ______________
training; development
The need to reach one’s full potential and achieve personal growth is known as ___________________.
self-actualization