PLACE & SUPPLY
Selecting a geographic location for a company's operations.
What is facility location?
Consistently producing what customers want while reducing errors before and after delivery.
What is quality?
A collection of best practices for managing an organization's environmental impact.
What is ISO 14001?
Personal satisfaction felt when you perform well and accomplish goals.
What is an intrinsic reward?
The tendency for people to behave differently when they know they are being studied.
What is the Hawthorne effect?
A motivational strategy emphasizing motivation through the job itself.
What is job enrichment?
The physical arrangement of resources, including people, in the production process.
What is facility layout?
A quality measure targeting only 3.4 defects per million opportunities.
What is Six Sigma quality?
A method for analyzing project tasks, estimating task times, and identifying the minimum project completion time.
What is PERT?
Recognition provided by someone else, such as praise, pay increases, or promotions.
What is an extrinsic reward?
The theory that ambitious but attainable goals can motivate employees when they are accepted and supported by feedback.
What is goal-setting theory?
Combining a series of tasks into one challenging and interesting assignment.
What is job enlargement?
The function that searches for quality materials, finds suppliers, and negotiates prices.
What is purchasing?
Continually monitoring all phases of production so quality is built into the product from the beginning.
What is statistical quality control (SQC)?
In a PERT network, the sequence of tasks taking the longest time to complete.
What is the critical path?
A theory arranging unmet human needs from physiological and safety needs through self-actualization.
What is Maslow's hierarchy of needs?
Peter Drucker's system in which managers and employees jointly set, review, and evaluate objectives.
What is management by objectives (MBO)?
Moving employees from one job to another.
What is job rotation?
Keeping minimum inventory on hand and having parts and supplies arrive exactly when needed.
What is just-in-time (JIT) inventory control?
Taking statistical samples during production and plotting results to identify variations from standards.
What is statistical process control (SPC)?
Studying workers to find the most efficient ways of doing tasks and then teaching those methods.
What is scientific management?
In Herzberg's theory, job factors that create satisfaction and encourage employees to be productive.
What are motivators?
Victor Vroom's theory that employee effort depends on expectations about the outcome.
What is expectancy theory?
Frank and Lillian Gilbreth's idea that every job can be broken into a series of elementary motions.
What is the principle of motion economy?
Working from home using computer and communications technology.
What is telecommuting?
The common name for international quality-management and quality-assurance standards.
What is ISO 9001?
Frederick Taylor's studies of which tasks are needed to perform a job and how long each should take.
What are time-motion studies?
In Herzberg's theory, job factors that create dissatisfaction when absent but do not necessarily motivate when increased.
What are hygiene factors?
he idea that employees compare their inputs and outputs with those of others in similar positions.
What is equity theory?
An employee works in several different jobs over time to broaden experience and skills.
What is job rotation?