the state of being involved with others; a human need
What is inclusion?
100
Small groups are a means of participating in the _______ process.
What is democratic?
100
leaders help groups avoid this: "an unintended outcome of cohesion in which the desire for agreement takes precedence over critical analysis and discussion."
What is group think?
100
True or False: your job application materials (resume, cover letter, applications, reference page) are considered legal documents.
What is True?
100
The job of a resume is to get you an ______ .
What is interview?
200
the ability to influence our environment
What is control?
200
In today's workplace, many people spend ____ their day in meetings of small groups.
What is half or 50%?
200
True or False: a leader has to be assigned that role to be able to lead
What is false?
200
a situation in which an employee is offered a reward (eg raise) or is threatened with punishment (eg lousy shifts) based on his or her participation in a sexual activity
What is quid pro quo sexual harassment?
200
____ _____ are persuasive documents that function as an introduction, sales pitch, and overview of your qualifications as related to a specific job description.
What is a cover letter?
300
the emotion of caring for others and/or being cared for
What is affection?
300
_____ ______ are the basic building blocks of our society.
What are small groups?
300
True or False: followers are mindless sheep doing the bidding of leaders
What is false?
300
True or False: conflict in the workplace is avoidable.
What is False.
300
A ____ is summary of your relevant qualifications for the specific employer or job.
What is a resume?
400
behaviors that are directly relevant to the group's task and that affect the group's productivity
What are task functions?
400
Small groups are considered to consist of ___ to ___ people interacting.
What is 3 to 9?
400
interpersonal influence that forms the basis for group leadership
What is power?
400
messages that follow the prescribed channels of communication throughout an organization
What is formal communication?
400
"Describe a typical strategy that you would use in a customer service call" is an example of
What is a job interview question?
500
behaviors that focus on the interpersonal relationships among group members
What are maintenance functions?
500
give three examples of small groups
What are families, work teams, support groups, church groups, committees, study groups, book groups, volleyball teams, or others?
500
a process of using communication to influence the behaviors and attitudes of others to meet group goals
What is leadership?
500
the ways in which groups of people both maintain structure and order through their symbolic interactions and allow individual actors the free to accomplish their goals
What is organizational communication?
500
Describe the top skill employers seek in college graduates
What is the ability to verbally communicate with others inside and outside of the organization?