Emotional Intelligence
Before we have thought processes, we have ______.Hard wired into our brains and bodies.
Emotions
In living systems, healthy organizational functioning is dependent upon the maintenance of ______ ____.
Feedback loops.
_______ are inherently safe places in which to live, work, and do business.
Healthy organizations
The ______ _______ work together as a cohesive whole, not as independent functions.
Sanctuary Commitments
Is there a single absolute truth to any situation?
No
All change is accompanied by ______.
Loss
Open communication can also be called what?
Nonviolent communication
What are the four types of violence?
Physical, Psychological, Moral, and Social
What are the four pillars of the Sanctuary Model?
Trauma Theory, Sanctuary Commitment. Sanctuary Toolkit, and S.E.L.F.
______ means conforming to an average.
Normal
A healthy organization accepts that ____ ______ are inevitable and creates the space and time for people to be able to talk about, and recover from, the challenges that trigger such emotions.
Distressing emotions
What is the most destructive thing to open communication?
Secrets
What are the three forms of violence?
Self-directed, Interpersonal, and Collective
What are the Sanctuary Commitments?
Democracy. Emotional Intelligence, Nonviolence, Social Learning, Open Communication, Social Responsibility, Growth & Change
Healthy people and organizations are socially responsible to care about ________ ________.
Social justice
______ are contagious, and if there are no avenues for the healthy expression of _______, feelings will be expressed in ways that can reduce productivity and destroy morale.
Feelings
Emotions
What saying is used to support the claim that words only account for part of communication; therefore, everyone is expected to be responsible for their nonverbal as well as their verbal forms of expression?
"Actions speek louder than words."
A state of optimal regulation and adaptive functioning of body, mind, and relationships, defines what?
Health
What does S.E.L.F stand for in the Sanctuary Model?
Safety, Emotional management, Loss, Future.
Living means making choices all the time, and the choices we make determine whether we ___ or____ the whole.
Help or harm
We must always be curious about what ______ means in ourselves, our coworkers, and our clients.
Behavior
Leaders model good communication skills and ……. (hint, finish the sentence)
encourage efforts to embed good communication practices in the structure of the organization.
Who defines health as “A state of complete physical, mental, and societal well-being and not merely and absence of disease or infirmity.”?
The World Health Organization (WHO)
The challenge in the Sanctuary Model is to establish and maintain a value-based system, even in the face of what are extraordinary _____ ________.
Ethical dilemmas.
To become a _____ _______, there must be a willingness to not only tolerate but also embrace dissent and hear different ideas and points of view.
Learning organization