Charbroil.com Website Navigation
How do you locate a model and the parts specific for the model? You can use model 463732623. (Do NOT use the search bar in the upper right corner)
At the bottom of CharBroil.com there is a box that says "Find Parts, Warranty, & Manuals" and below that it states "Enter model number".
What are the 6 values for WC Bradley?
Innovation
Caring
Excellence
Accountability
Integrity
Winning Spirit
Which series is exclusive to Lowe's?
Commercial
What two types of ignitions we use in our gas grills?
Electronic ignition module and Piezo ignition.
Name two of the charcoal smoker types?
Offset and Vertical
What does a customer need to register their grill on charbroil.com?
1. Model
2. Serial
3. Address
4. Date of purchase
5. Place of purchase
6. Price of purchase
7. Boxed or Preassembled?
What year marks Char-Broils birth?
1948
What is the opening/closing of a Char-Broil call?
"Thank you for being apart of the Char-Boil family my name is..."
What are three types of heat transfer according to infrared cooking systems 101?
Conduction, Convection, and Radiant.
What is the function of a damper?
Regulate the oxygen levels to increase and decrease the temperatures.
Is model 463773717 a natural gas compatible grill?
No.
Smartchef was invented when?
2015
If a consumer threatens the BBB what should you do?
Escalate them to a supervisor immediately.
What percentage of infrared is charcoal?
25%
What is a smoker chamber?
This is where the food is placed when smoking.
How can customers track their order on charbroil.com and what information do they need?
Under Parts and Support there is "Track an order", they will need the order number and their last name.
Saber became it's stand alone brand in what year?
2011
When someone does not actively listen what could happen on the call?
Escalates the consumer on the call.
The components of a gas train are?
Propane Tank
Regulator
Hose
Manifold (Valves)
Burners (Carryover tubes)
Does the electric vertical smoker have a damper?
No, it is self regulating.
Where can a customer find Smart Chef help on the Char-Broil website?
Under parts and support section on charbroil.com
The Char-Broil EU has what grill comparable to the Edge electric grill in U.S.A.
Smart-E.
If a consumer asks for a manager at the start of the call, what should you do?
Offer assistance, if denied escalate.
My grill is getting too hot, help!! How can I use my infrared grill?
Preheating the grill at the temperature that they would like to cook at instead of high will allow them to achieve lower cooking temperatures. These grills heat the grate which cooks the food. The heat under the grate takes time to dissipate and allow the grill to cook. This is why preheating at lower temperatures allows the consumer to obtain the desired cooking temp without having to cook the grill back down after preheat.
The consumer can also use the indirect method which is turning the burners on for one side of the grill and cooking on the other side where the burners are off. The heat will carry over to the grates on the side they are cooking on and allow for lower cooking temps.
Cook with lid open can also help with lowering the grate temperature and allowing the grill to cool to the desired temp if the grill has been preheated on high and now the consumer would like to cook at low or medium.
Do not use all the burners, you don’t have to preheat or cook with all of your burners on. If you are cooking one steak you can turn on the burner you will cook over and leave the others off.
What does a water pan do?
Water pan allows you to add liquid to flavor and keep your food moist during slow and low cooks.