Communication 1
Communication 2
Conversation Techniques
Conversation Techniques
Body Language
100
What's communication?
Communication is the process of exchanging information or ideas, as well as transmitting our wishes, thoughts and emotions.
100
Who is the sender or source?
The person who transmits the message.
100
Which are the four conversation techniques in order to have effect communication?
1. Give and receiving feedback. 2. Choosing the right words. 3. Paraphrasing to understand a point. 4. Learn how to ask questions.
100
What are funnel questions?
Funnel questions are used when you want to find out more detail, gain the interest or the trust of the person you are talking to. They start with general questions, in order to come to a point in each answer.
100
What's body language?
Body language is how people use their bodies to communicate and send messages without talking.
200
What's effective communication?
Effective communication is about transferring your message to other people clearly and precisely.
200
What's the channel?
The medium through which the message is transmitted.
200
How do you give feedback?
Try to build trust and strength, give examples to clarify, remember about feelings: proceed with care, remember that the goal is to help and not to judge or evaluate.
200
What are rhetorical questions?
Rhetorical questions aren't really questions at all, in that they don't expect an answer.
200
Give three examples of body language.
How you sit, talk, stand and use your body.
300
What is the goal of communication?
The goal of communication is the acceptance of the message by the receiver, that is, to get your message across.
300
Give three examples of controlled media.
Three examples of controlled media are television, printed media and radio.
300
How can you make sure that your feedback is effective?
Give it as soon after the event as possible. Make sure it sounds descriptive rather than evaluative. Focus on behaviors that can be changed.
300
Give two examples of rhetorical questions and two examples of funnel questions.
Two rhetorical questions are: Doesn't use space really well? Isn't that just beautiful? Two funnel questions are: What sort of ages were they? Where they kids or adults?
300
What does crossing your arms and yawning meaning?
Crossing your arms may mean don't talk to me, insecure, etc. Yawning may mean that your tired, bored and not interested.
400
What are the three questions to ponder of communication?
Why is communication important? Are people always communication? Or can we decide to communicate? Is communication an innate or learned skill?
400
What's interpersonal communication?
Interpersonal communication is the process of sending and receiving information between two or more people.
400
What's an open and closed question?
An open question receives longer answer. A closed question usually receives a single word or very short answer.
400
Which are the words that work?
The words that focus on the problem and a possible solution. For example, "I" instead of "you", "often" and "sometimes" instead of "never" and "always".
400
Give two examples of positive body language.
1. Sit up straight: I'm confident, I'm listening. 2. Smile: "It's safe to talk to me, I'm friendly."
500
What's the communication process?
The sender transmits the message through the channel, the receivers receives the message, interprets it and responds the message.
500
What are the four basic tools that will help us improve our communication skills?
1. Learning how to give and receive feedback. 2. Becoming an empathic listener. 3. Learning how to use conversation techniques. 4. Learning how to use our body language.
500
What's rephrasing and why does it work?
Rephrasing is used to prevent misunderstandings and it works by making the person what he or she has been saying and see if he or she was correctly understood.
500
Why is it important in the choosing of words?
Words that may create problems instead of solving them, they can make the listener to feel attacked or belittled and blaming, name calling, unhelpful criticism and the worlds "always" and"never".
500
Why is it important of matching words with your body language?
Matching words with body language is an important communication skill that takes practice, but it's worth the effort. You'll make a good impression, have a good effect on the mind or feeling of your listeners, people will stay focused and it'll help other work with you.
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