Cybersource 2077
This is the date range used to locate a transaction in Cybersource.
What is 13 months?
This is the button you select from the receipt page to open the rental application.
What is the Payer name?
This is when a cardholder is claiming a payment on their bank statement is not legitimate.
What is a Chargeback?
The section on the account page that might specify specific contact instructions for chargebacks.
What is Additional Information?
This is the Action performed to download the transaction details pages for both the payment and the $0 transaction.
What is "Print Preview"?
The name of the the button used to download the rental application.
What is the Print button?
The information we CAN share with clients regarding a chargeback.
What is “chargeback reason” and “payment receipt”?
The primary point of contact if there is no specific contact specified.
What is the ACH contact?
This is the Similar Searches page used to search for $0 transaction details.
What is the "Account Number"?
The data from Cybersource used to search the receipt in AppFolio
What is the MDD?
The information we CANNOT share with clients regarding a chargeback
What is “the bank name” and “the cardholder name”?
The case status that the case should be in once the packet has been submitted.
What is Response Submitted?
This is the page that you go to when searching for a transaction
What is the transaction management quick search?
The piece of data that will not be included on an application fee receipt (to distinguish it from a rent receipt).
What is the IP address?
This is what we are legally required to do when the card issuer decides in favor of the cardholder and we have lost the dispute
What is “chargeback the receipt”?
The number from your case used to search for the transaction in Cybersource.
What is the invoice number?