Acronyms
LOA
What is Letter of Authorization?
This previous customer said both "I don't hate women, I just think they are easily confused." and "...even Stephen can make mistakes"
Who is Howard Eisenberg?
Stephen's favorite drink.
What is Diet Code Red Mountain Dew?
This phone used to not be able to receive voicemail notifications until a somewhat recent change in Telispire.
What is the Kyocera Cadence?
This saying is used to segway back to the original point.
what is "meanwhile, back at the ranch"
MOU
What is Minutes of Use?
This previous customer is known for saying things such as Pennsylvania being the seat of iniquity, Mary the Mother of God condemning cell phones and telling the world that cell phones needed to be destroyed, and "I'm not past due! You're past due!"
Who is Virginia Anna Sadlek?
Stephen gave himself this made up title before becoming manager
What is a Solutions Specialist?
This LG smartphone had a recurring issue with an error message saying "Google Search has stopped."
What is the LG Lucid 2?
This saying means that a small or unimportant part of something is becoming too important and is controlling the whole thing.
What is "...the tail wagging the dog"?
LTE
What is Long Term Evolution?
This customer is known for say many memorable quotes, including "Tell Stephen: I will do what my father will have me do, I am at peace! Doing God's work is always peaceful! He calls himself Stephen, James, John? It doesn't matter. It's his soul. His soul. His soul!"
Who is Patricia Baylock?
Stephen was born this year.
What is 1991?
This 3G Motorola Smartphone has an issue that made it very difficult to reactivate the device after a factory data reset had occurred.
What is the Motorola Moto G?
This saying means when everything is taken into consideration.
What is "at the end of the day"?
LMOM
What is Left Message on Machine?
This customer said that she was the "...sacrificial lamb of God." and that "Anyone who helps me Satan ends up killing"
Who is Benita Zacharias?
Stephen plays this instrument.
What is Bass Guitar?
This HTC 3G Smartphone is rife with issues, ranging from display, network, and others. It's distinct color gave it the name "the purple dinosaur phone" around the office.
What is the HTC Rhyme?
This saying is an old timey birthday greeting, similar to "Merry Christmas" and "Happy New Year".
What is "many happy returns"?
POTS
What is Plain Old Telephone Service?
This customer is known for telling us he got "sexy messages from women in size 2 panties" and accused us of sending them saying we "... are promoting the devil"
Who is Daniel Willenborg?
Stephen's hobby.
What is Painting Miniatures?
This Samsung smartphone was recalled because of its sudden inability to program on the network, forcing us to stop selling the device and provide free replacements for customers experiencing this issue.
What is the Samsung Galaxy S8?
This say means that something is not so great, but it could be worse.
What is "better than a stick in the eye"?