Navigating Difficult Conversations
Mindset drives WHAT drives Results?
ACTIONS
Under what conditions should you argue with the feedback given to you?
NONE!
Name the three steps of the HAVEN feedback model.
BEHAVIOR, IMPACT, WHAT I KNOW ABOUT YOU
Can you name one of the three tools discussed in the session to increase influence?
FOCUS ON RELATIONSHIPS, SHARE CONTEXT AND BE WILLING TO NEGOTIATE
What is HAVEN’s favorite shape?
TRIANGLE
What do you need to balance with Statements to get the best results in a conversation?
QUESTIONS
What should your goals be when receiving feedback? (bonus points if you get both of the goals)
LEARN AS MUCH AS POSSIBLE, and ENCOURAGE MORE FEEDBACK IN THE FUTURE
Name one of the three types of feedback we can offer. (bonus points if you name more than one)
PRAISE, EVEN BETTER IF, CRITICAL FEEDBACK
People who focus primarily on getting it done efficiently and under budget tend to speak in which Language?
POWER/ACTION
Give Ben some praise right now.
JUDGE'S INTERPRETATION
Every interaction generates task results. What is the other type of result generated?
RELATIONSHIP
What should you say when receiving praise?
THANK YOU as opposed to DEFLECTING, MINIMIZING, OR FINDING THE FLAW IN THE FEEDBACK
What do we call the set of assumptions we create about someone?
A BRIDGE OF TOXIC ASSUMPTIONS
What concept explains why people feel the urge to return favors or support?
RECIPROCITY
Give Ben MORE praise right now
JUST KIDDING – AUTOMATIC POINTS
What is the top “point” of the HAVEN Triangle? In other words, the move you make after asking questions?
CHECK FOR UNDERSTANDING
What is the process most of us go through when receiving feedback?
DISPROVE, PROVE, IMPROVE or STAGES OF GRIEF
Describe useful praise as opposed to not-useful praise.
SPECIFIC, SINCERE, TIED TO IMPACT
When entering into a negotiation, what should you do before trying to divide the pie?
EXPAND THE PIE - BY FOCUSING ON INTERESTS BEHIND POSITIONS AND LOOKING FOR SYNERGISTIC CONCESSIONS
What is one way you can contribute to improving a culture of feedback at Charlesbank?
JUDGE'S INTERPRETATION
Give me two reasons why you should switch into the OPEN mindset, even when you know you’re right?
YOU STILL MIGHT BE WRONG, YOU MIGHT LEARN HOW TO INFLUENCE THEM MORE EFFECTIVELY, YOU MIGHT BUILD A BETTER RELATIONSHIP
What if the feedback given to you is wrong? What do you do?
FIND THE 2% TRUTH AND LEARN FROM IT
What do we call it when we’re able to challenge one another directly while still showing we care about one another?
RADICAL CANDOR
What is the most effective move you can make to build your network?
GIVE TO YOUR NETWORK! (70% OF NETWORKING IS GIVING TO YOUR NETWORK)
What is the most important thing you can do coming out of this program to lock in the learnings?
GO OUT AND PRACTICE! HAVE DIFFICULT CONVERSATIONS. GIVE FEEDBACK. EMPOWER PEOPLE. SEE WHAT WORKS!