PBP Basics
As you close the meeting you agree to another meeting to review the outcomes data and meet another clinician in her practice.
What is a Micro Commit
This person swears he gets leads using this treat which is now outlawed by RAMP.
Who is Denzell and Crumbl Cookies?
I will give you an Objection, you role play first step of ADAPT - team will judge if you get full points.
My clients are mostly from the area, so I typically refer them to Rogers.
The online platform that most Minnesota and Wisconsin Colleges contract with which allows them 12 sessions to get through a mental health sitaution.
What is Mantra?
A referral source says tells you that one barrier to care is clients live too far away and transportation to care is an issue.
What is a SITUATION (extra 100 pts if you can tell me how you respond and what the next step is using PBP).
The process of determining most important to least important accounts in your ownership.
What is Tiering?
This person is from a different country - name person and country.
Who is Shabab and Bangladesh.
I will give you an Objection, you role play first 2 steps of ADAPT - team will judge if you get full points.
"I don't need any more resources, we are good with what we have."
Fairview, HealthPartners, Allina, Mayo, HCMC, CentraCare and Essentia.
What are Health Systems in Minnesota (also knowns as IDNs).
After you PROBED and asked the client to tell you more about client having transportation issues, what is the next steps.
What is IMPACT? (extra 100 points if you can give me 2 impact questions)
I am checking SFDC, Linked IN, Google and calling the receptionist in advance to be sure I have proper contact.
What is RESEARCHING MY ACCOUNTS
This person had the best month of their career in September and had this many total opportunities (including commercial and Medicaid opps)
Who is Emma and 24 total opps
I will give you an objection, you role play first 3 steps of ADAPT - team will judge if you get full points.
I don't like virtual services, so I tried to avoid them if I can.
Aurora, Ascension, ProHealth, Marshfield Clinic, SSM, Froedtert, Gunderson and Aspirius.
What are hospital systems in Wisconsin? (also known as IDNs).
The client tells you that the impact of not receiving care is the client is not healing and they are very concerned for clients safety. You then ask how they prioritize collaboration partners.
What is VALUE (extra 100 points if you can give me 2 things a client might value from CH in this situation)
SPIV stands for.
What is Situation, Probing, Impact and Value.
This is our most tenured rep and the amount of months they have been with Charlie Health as of October.
Who is Andrew and 15 months.
I will give you an Objection, you role play first 4 steps of ADAPT - team will judge if you get full points.
I have sent a few client to Charlie Health before and they never admitted.
Sanford and Marshfield clinic and Gunderson and Bellin.
What hospitals in our region are now connected? (100 extra points if you can tell me about each of these connections).
I will give you a situation, you respond using SPIV.
SITUATION: We always send the clients to Rogers, but lately there have been wait lists.
ADAPT stands for.
What is Acknowledge, Dig Deeper, Adjust Perspective, Present Solutions and Benefits and Temperature Check
These two got married (not to each other) on this day. Their spouses names and the new last name of one of them -need all 3 answers for points.
What is September 13, Hailey and Charlie, and Sleeva?
I will give you an Objection, you role play all 5 steps of ADAPT - team will judge if you get full points.
My hospital has PHP and IOP services and I am required to keep everything in house.
Only if they have Optum.
What United Health insurance option do we accept in all Great Lakes states.
I will give you a situation, you respond using SPIV.
"My hospital forces me to keep clients in our IDN and if we can't we have a contract with Prairie Care so we send them there."