General
A customer walks in, what do you do?
What is greet them and let them know you can help out over here at the register?
I've ordered a 16 oz Champorado mocha, how much chocolate sauce needs to go into the cup?
What is 1.5 oz?
When you walk into the shop, what do you do after clocking in?
What is washing hands?
How often should lobby tables be wiped down?
What is after someone finishes at their table.
What is the binder?
When you're working, are you allowed to have your beverage with you on the floor?
What is no?
When someone wants room for cream, what do they mean?
You should be washing your hands with _______ water for ______ seconds.
If a kid is eating a blueberry muffin and you notice crumbs, what do you do after they leave?
What is sweep it up?
When putting dishes into the sink, you should be __________.
What is wearing dish gloves?
A customer comes in for the first time and is looking for recommendations. How can you walk them through ordering something they will enjoy?
What is asking them questions?
Ask how they typically enjoy their coffee? Ask them if they'd like tea or coffee? Ask if they want something sweeter or not as sweet?
What are 4 coffee beverages that can be either black or with room for cream?
What is a drip coffee, an americano, a cold brew, a red eye?
True or False: It's okay to use an article of clothing to wipe your face.
What is false.
How often should you be refilling dish soap and sanitizer in the 3 compartment sink?
What is when the water is cold or dirty?
What is something that needs to be worn at all times while you're working?
What is an apron?
You get in on a Friday morning in the middle of a rush, after clocking in and washing your hands, what do you do?
I want to order a large extra dirty chai, what does that mean?
What is a 16 oz chai latte with two shots of espresso?
A customer walks into the shop and has their pet with them, what do you do?
What is let them know that we are unable to have pets inside and relay the message that pets are allowed on the patio.
Offer a dog treat (:
You're getting ready for your 15 minute break, while you're completing the binder tasks you wipe down any open lobby tables. The last thing you need to do is put away some dishes that are finished drying. Do you need to wash your hands before doing so?
What is yes?
When is the best time to bag tea? Where should this be done?
During a slow period, next to the hot water kettle.
I am a bar back in the middle of a rush, what are 3 of my primary tasks?
What is:
1. Support Cashier - grabbing pastries, grabbing any bottled drinks in the back fridge,
2. Support Barista - Heating up for here cups, packing and pulling shots, prepping cups with sauces, restocking ice/sauces/milks, grabbing drip coffee or hot teas
3. Confirm all items on ticket have been prepped
What is a flat white?
Name at least 5 reasons you'll need to wash your hands.
What is:
Touching your face, Touching your hair, Touching your clothes, Blowing your nose, Coughing, Returning from a break, Touching any personal items: chapstick, hair tie, shoes, jacket, hands in your pockets, clothing, etc., drinking or eating, Exchange cash, touching any used dishes, wiping down tables, petting a dog
True or False: When I am taking dirty dishes out of the dish bin, it's okay to use my bare hand to do so as long as I wash my hands.
When should iced/cold brew tea or cold brew coffee be disposed?
What is 2 weeks?