Mailed Payments
What system do we use to verify if a check was received?
HSBC
What is needed in order to take a payment with Autocheque?
routing and account number
When someone makes a website payment, what payment system does it go thru?
Citi
Can we take a credit card?
No.
What does WUQC stand for?
Western Union Quick Collect
What happens to excess funds?
applied to future payments
For a customer to set up Autocheque, what documents do we need in order to start the process?
voided check or deposit slip
ZERO!
What payment method do we accept for IVR?
checking or savings
i'll also take routing and account number
What type of funds does third party payment sites use?
cash
Roughly, how many days does it take for a mailed payment to be processed?
about 7 business days
How much is the fee for Autocheque?
$0.00
How many days does it take for a payment to process?
2 days
What's the limit per transaction for Pay by Phone?
$9,999.99
What's the limit per transaction for lease accounts for CheckFreePay?
$9,999.99
If a customer wants to make a principal only payment via check, what information is required on the check to make sure the funds are applied to their account?
account number or the VIN
When can we setup ACH for active or discharged bankruptcy accounts?
never!
Can a customer set up recurring payments using a debit card?
nope
Can you take a payment on an repossession account status?
Never!!
Do we accept wire transfers?
How many times do we attempt to cash a check and when?
What's the set up time for retail accounts when enrolling in autocheque?
14 calendar days
2. one in the morning and one in the afternoon
What are the three payment methods called?
1. Speedpay
2. Pay by Phone (KintoLink)
3. IVR
What happens to excess funds on CheckFreePay payments?
automatically applied to future payments