C0-PILOT
What should you use to log into Co-Pilot?
What is; PID Login
What is TV Select pricing in the first 3 years of service?
What is; $44.99, the 1st 12 months $54.99, the 13th months $64.99, the 25th months
Probing questions consist of?
What is;
Asking opened ended and close ended questions to gather information for what is important to a customer.
Tool that tracks valid authentication activity
What is; CAAT
Agents offer mobile at this point in the call
What is; On every call
To provide a customer accurate information about TV stream, you would use what Co-Pilot article?
What is; OFR152
The length of time after processing to receive a contract buyout?
What is 2-3 weeks.
The requirements for rapport building?
What is; 1) Be Polite 2) Active Listening 3) Empathy & Symphony 4) Acknowledge 5) Respect
Used to log into CSG
What is; VID
The number of lines new customers are allowed
What is; 2 lines
What is the Co-Pilot document ID# for information about Premium channels?
What is; GEN6617
The number of channels included in the Mi Latino plan?
What is; 75 + channels in Latino tier and 55 pre-determined English channels
@@@@*****DAILY DOUBLE******@@@@@@
The structure of the Pitch?
What is; 1) Package (what are you offering) 2) Needs 3) F&B (tailored to customer's need 4) Scenarios 5) Price (mention how long they'll have that promo) $$$$$GET THE SALE$$$$$$
When a caller can not authenticate the account.
What is;
Send email, call, or text the account holder on the account. If information not listed, account can not be authenticated at this time.
Tool to determine whether a soft or hard credit check is needed
What is; NICE
What mobile towers doe Spectrum uses?
What is Verizon?
******@@@DAILY DOUBLE@@@@@@@@*******
The plans that qualify for a contract buyout?
What is;
TV Select ( triple,double) Internet (triple,double) Mi plan Latino (triple, double) TV lifestyle (triple, double), Ultra (triple, double), Gig (triple, double), Internet Assist (triple, double)
The 5th step in the behavior of a sales, and an example of use.
What is;
Overcoming objections, example ____________
Tool used to check customer's/authorize user's authenticity
What is; CSG
****@@@@@@DAILY DOUBLE@@@@@@*******
This tool is used to place mobile orders.
What is; Zendesk
******@@@DAILY DOUBLE@@@@@@@@*******
What are the two markets that Co-Pilot covers and name the regions in each market.
What is; CSG and ICOMS and.
CSG = NYC, PacWest, Texas
ICOMS = Northeast, Midwest, Kansas
The features and benefits for Apple TV?
What is; @greater choices @linked content @can be used in place of a digital receiver @can be used with any level of TV service @Apple ID is not required@can search with SIRI @large selection of movies, TV and games @Big companion for I phone/I pad
The Behaviors of a Sale
What is;
1) Build Rapport 2) Probing Questions 3) Features and Benefits 4) Assume the Sale 5) Overcome Objections
The process for the account holder to remove an authorized user.
What is;
Account holder can close the account and open a new account
The time line to update a protection and thru what company
What is; 12 months thru Assurant