Architecture
Building where we compile TV, Internet, & Voice Signals to send them out to our community
Headend
My internet is not working.
Keep
What is the copilot for Scope of Support
GEN6675
What is the price to Add Spectrum Voice International
$5/motnth
AU wants to change wifi password.
Verify- Auth
heavier coax that runs from the tap into your home
Drop
I have been charged incorrect for months
Transfer
What is the price for WIFI when a customer has SPP internet GIG.
Free
This package offers 50 genre Specific Channels
Lifestyle
Wants to know how to connect to wifi.
Verify
Can be Aerial or Ground
Tap and Drop
I want to sign up for the EBB program.
Keep
Name three Primary Metrics for Charter Agents
AHT
VOC
FCR
TRP
What is the only requirement for STVA (Spectrum TV app)
Must has some form of Spectrum TV services
Wants to reschedule appointment date.
Verify
Takes the Internet from the modem to one device
Ethernet Cord
I want a Supervisor.
De-escalate
Technician needs to add router to customers account.
Refer to dispatch
The is offered to all Spectrum customers for Free.
Spectrum Modem
Who is the only one that we tell the IP address to?
We do not.
Main bundled lines that carry signal throughout the community using light
Fiber
I want to add a Second internet to my account.
Transfer to sales
What all the ways a customer may auth.
Voice ID
IVR
Security Token
Security Code
Security question
Account pin
Service order date
Call Spectrum home phone
Go to the store with ID
Which package includes all family channel and Nick Jr.
TV silver
When is the only time we tell a customer the MAC address.
Verify- Auth
AH or AU