CD's
What does the acronym APY stand for?
Annual Percentage Yield
What is the fee for a Stop Pay?
$30
How many debit cards can a customer have in their name for the same account?
1
Cut off time to add funds to avoid NSF?
11pm est
Credit Journey is powered by.....?
Experian
How do you close a CD account?
Account maint - Close - Select the CD account #
How do I stop pay a Debit Card Transaction?
You can't.
Can the parent replace a high schoolers debit card?
No.
Can customer add 4yr old to account online?
How to I increase the daily limit on a customer's credit card?
You don't. Transfer
What is the minimum value required to open a CD?
$1000
What is the stop payment range max?
$10,000.00
Can customer pick up card at branch?
No, offer digital wallet
Can I give info to a beneficiary who is listed on the account?
NO
How long does customer have to pay off negative account before it closes?
60 days
How long is the grace period for a mature CD?
10 days
What is the FEE for a Bill Pay Stop Pay fee / paper check?
$0 no fee
I cannot raise my cm debit card limit but they have funds, what do I do?
Transfer to DCFP
What is considered a "Qualifying Account"?
How may days can we go back to waive covid fees?
30 days
Where do I go to quote a customer rates?
FrontPage/ Rates & Disclosures
Can you do a stop pay range on check?
Yes
Yes
How can customer open joint account?
Branch
Where can customer find account number?
online, app, check, statement