Account Opening
True or false: We are able to open accounts for incarcerated individuals
False, but an agent or POA can request an account be opened on behalf of an incarcerated individual
What is required for a check to be negotiable?
Date, Amount, Maker's signature, Drawee bank, Payee, MICR line, routing and transit #, endorsement
True or false: A new debit card can be issued over the phone
False, we can order replacements for pre-existing debit cards
What is the international outgoing wire transfer fee when in branch?
$50
What accounts need additional ID's for conversion?
Chase Military Banking, College Checking or High School Checking
What documents are required to open a personal estate account?
Court orders, original/certified copy of decedent's death certificate, certificate of authority for co-fiduciaries signed by all executors
What is the definition of recourse?
Recourse refers to determining if a check presenter has sufficient funds on deposit with Chase to cover a check if it is returned for any reason
What demographic changes cannot be completed over the phone?
Date of birth and Tax ID
What is Chase's SWIFT code?
CHASUS33
What do we enter when a customer wants to remove their email address?
chase@chase.com
Marital account with a POD has what requirements?
Must have 2 owners.
When account owner dies, remaining owner owns 50% of funds and the other 50% goes to probate
What does it mean when a check is not on a positive pay profile/account?
Company who wrote check is a Commercial accountholder with Treasury Management Services. Check is not on their file with info of issued checks and TE cannot verify it.
In-profile funds transfer can be completed over the phone by who when known by name & voice?
ABMs, AB-ME, BM, LAO, RB, PCB
What forms are required for a consumer international wire?
wire scam cover page, consumer international wire transfer combines disclosure receipt, consumer international wire transfer proof of payment
Changes to these (names) do not require a new signature card
Changes to a middle name or preferred name only don't require a new signature card, Form W-9, Form W-8 or other documentation
True or false: we are not able to open a business account if the customer doesn't provide a business phone number
True, unlike personal accounts, we do not have a "replacement" number if businesses do not want to provide
What is the correct endorsement for a representative payee account?
Melvin Jones
Paul Brown, Representative Payee
Name the 5 types of additional authentication used on TE
ATM/DEBIT CARD WITH PIN, SUPERVISOR OVERRIDE, ID SCANNING, MOBILE AUTHENTICATION, ONE-TIME PASSCODE
What is a daylight overdraft outgoing wire?
Requests exceeding customer's available balance may be considered for approval; account must have sufficient funds for wire (by cutoff time) to be processed same day
True or false: Beneficiaries can be added to business accounts
False
Name a type of business that requires a Reg GG Form(certifies business does not engage in internet gambling)
What else is considered "or" on a payee line?
comma, dash, slash, and/or, no connecting word or symbol
True or false: A non-US citizen without a green card can use a passport and a social security card to open an account
Consumer international wires are protected under what act/reg?
Dodd-Frank Act and Reg E
Name 3 prohibited businesses
Adult entertainment, ATM companies, banks/credit unions, bearer share ownership entities, consulates/embassies, deposit brokers, FinTech, foreign business, Payable Through Accounts, foreign gov't offices, foreign parent owned, funds, gambling establishments, ingestible CBD/hemp manufacturers or retailers, Marijuana Related Business, Missions to United Nations, Tribal Sovereign Nations, UNICEF, Virtual currency