Payments
Risk based process used to limit Chase's exposure to uncollected payments by customers
Float pay
Reinstating My Chase Plan
No
T/F: Gift card redemptions can be reversed
False
Where you locate Product News and Promo Offers
Frontpage under Product News and Promo Offers
What color shirt was Sonia wearing yesterday?
Red/Maroon
T/F: You can edit a payment refund after it has been submitted
True; using OPUS form
My card is locked, why did my Netflix charge go through?
Lock on card blocks new purchases and cash advances, digital wallet transactions along with recurring charges may still go through.
T/F: Points are always available immediately after transfer
False, points can take up to 7 business days to be available
C3 Code to access NABO on account
IACD
What time did Sonia leave on Friday?
4:30
Customers can send POP through ...
Secure message center, Fax 1-888-865-2283, Mail to Chase Card Services ATTN: Billing inquiries PO Box 15135 Wilmington, DE 19850-5135
In order to clear return mail status one must ...
confirm address with cm, update address on C3, reach out to retail if cm has a debit card with Chase
If a customer receives a merchant refund after having processed a payment, and they have a my chase plan, where would the refund be applied
The offer for source H96F is ...
50,000 bonus points after you spend $1,000 on purchases in the first 3 months from account opening
How many managers are currently in CSE?
6
4 places where you can locate the OPUS form
JA24606, JA24887, JA24974, Payment Matrix, and the bottom right-hand corner in the adobe chat
T/F: Accounts closed per bank policy can be reinstated
False
How are payments allocated
the minimum payment amount will be applied in the following order: interest charges, fees, and principal from your most recent statement from the lowest to highest APR balances. Any payment amount over the minimum due will be applied from highest to lowest APR balances
T/F: Richer premium is always available
False, we must verify richer premium eligibility on frontpage
Mike Bruns-Vargas
If a customer has a MCP, and they receive a refund, the credit goes towards ...
MCP
T/F: When a customer has a rewards issue an LSP escalation and CARE must be submitted
False, unless customer expresses dissatisfaction and mentions multiple call backs
Name the article and section where we can find the steps to file an ATM missing payment if customer does not have receipt
JA25311; Work Chase ATM payment
Time allotted to meet spending goal to earn NABO
115 days
How many kids does Dwight have?
6