Account Opening
True or false: We are able to open accounts for incarcerated individuals
False, but an agent or POA can request an account be opened on behalf of an incarcerated individual
What is required for a check to be negotiable?
Date, Amount, Maker's signature, Drawee bank, Payee, MICR line, routing and transit #, endorsement
True or false: A new debit card can be issued over the phone
False, we can order replacements for pre-existing debit cards
What is the international outgoing wire transfer fee when in branch?
$50
What accounts need additional ID's for conversion?
Chase Military Banking, College Checking or High School Checking
What documents are required to open a personal estate account?
Court orders, original/certified copy of decedent's death certificate, certificate of authority for co-fiduciaries signed by all executors
What is the definition of recourse?
Recourse refers to determining if a check presenter has sufficient funds on deposit with Chase to cover a check if it is returned for any reason
What demographic changes cannot be completed over the phone?
Date of birth and Tax ID
What is Chase's SWIFT code?
CHASUS33
What do we enter when a customer wants to remove their email address?
chase@chase.com
Marital account with a POD has what requirements?
Must have 2 owners.
When account owner dies, remaining owner owns 50% of funds and the other 50% goes to probate
What does it mean when a check is not on a positive pay profile/account?
Company who wrote check is a Commercial accountholder with Treasury Management Services. Check is not on their file with info of issued checks and TE cannot verify it.
In-profile funds transfer can be completed over the phone by who when known by name & voice?
ABMs, AB-ME, BM, LAO, RB, PCB
What forms are required for a consumer international wire?
wire scam cover page, consumer international wire transfer combines disclosure receipt, consumer international wire transfer proof of payment
Changes to these (names) do not require a new signature card
Changes to a middle name or preferred name only don't require a new signature card, Form W-9, Form W-8 or other documentation
What documents are required at a trust opening?
Original or copy of Trust Agreement and amendments, Original or copy of will establishing testamentary trust account, Additional documents, as applicable(Chase Trust Certificate or Chase Trust Agreement and Certification signed form, Letter(s) of Incapacity, Letter of resignation of trustee, Proof of death (e.g. death certificate), Revocation of Trustee)
What is a commingling agreement?
Allows Business Banking customer to deposit checks payable to a different business name into their Chase business account
Only the following monetary transactions can be completed over the phone for internal Chase departments or other branches (other monetary transactions must not be completed over the phone)
What is a daylight overdraft outgoing wire?
Requests exceeding customer's available balance may be considered for approval; account must have sufficient funds for wire (by cutoff time) to be processed same day
What do customers do for an escheated account?
What/who is a guardianship account for?
established when guardian, conservator, or custodian is appointed by a court to take care of the financial affairs of an individual who is mentally or physically unable to take care of their won affairs
What is a Qualified / conditional endorsement
Endorsements that specify a condition or qualification (e.g. upon graduation, for services rendered) are generally accepted for deposit or cashing
Name 3 required forms of authentication when performing a legal name change
What are the 3 wire transfer resources we have?
Alyx, Retail Wires Research, ACH & Wires Research Escalation Form
True or false: preferred name ID's are available with all types of account openings/processes
False, only available when account was opening with enhanced account opening process