KYC/CIP
Date of Birth, ID #, Name on government ID, and address are examples of what type of information?
CIP
This is known as the the third part of the RMC cycle, and its when we discuss products...
Tailor Advice and Solutions
Our most popular checking account with banking essentials.
Chase total checking
This process is when two people into vaults, atms, or night drop..
Dual Control
During a new account opening/ signer change, What must be given to clients before they sign/click to sign?
Disclosures. (29 pages)
We are required to obtain all this information under what ACT?
USA Patriot Act
Before beginning your Discover needs, what should be said to every client?
Value statement
Premium Banking experience with more benefits, Avg daily balance of 75,000.00
Chase Sapphire Banking
This is used at the end of day to ensure offices were checked, rooms were swept, and everything is put away.
Branch Closing checklist
When verifying someone's ID, what tool can be used to ensure all requirements are met?
I.D. Checking Guide
KYC/CIP information must be obtained when?
Adding Signers and opening accounts
What app do we use to log in clients and check them in?
Linq
This Product has a $34 overdraft fee per transaction
Chase Debit Card Coverage
This is where we check to make sure there are no errors or anything is missing from the prior day
Branch Dashboard
When a branch employee visits a branch, what tool do we use to log them in?
VIEW tool
IF AML investigations are requesting a clients transaction History are we able to pride the information?
Yes.
When going over products during tailored advice how should we go over the product?
Share, Show, Point
This Credit card gives you a 300 annual Travel Credit and has a high annual fee.
Sapphire Reserve (Annual Fee 550.00)
These are conducted once a month or once a quarter depending on the entity.
Audits
During a transaction when completing a CTR, the client refuses to give you information. What should we do next?
Reverse/cancel transaction which will prompt a UAR
When a client refuses to give any KYC/CIP information, what must we do?
Complete a UAR
Reviewing your plan for the day and touching base with clients is called what?
Manage opportunities
This is known as our white glove service..with services like No ATM fees world wide, Higher ATM Limits, 24/7 service with no waiting...
Private Client Banking
This is used to make sure all signs, branding, hours, and marketing is correct..
Branch Sign Guide
What is the amount a decedent account can be closed in the branch?
Less than 250k