Controls
What are the fees for
Cashiers Checks/Money Orders/Counter Checks
$10/ $5 / $3
Which credit card is known for new to credit/students
Chase Freedom Rise
What is the name of our Regional Operations Lead?
Marlene Contreras
How much is a fee to rush a Credit Card?
$0 (free)
What does BRM stand for?
Business Relationship Manager
What is the maximum that we can cash exchange in between cashboxes without having to do buy/sell on TE?
$2000.00
Who can get the Premier Plus Checking account for free without having to maintain the minimum balance?
Current Servicemember or Veteran of the U.S. Armed Forces with a qualifying military ID
Name our 5 values
Service, Heart, Curiosity, Courage, Excellence
How many overdraft fees can we waive for the current year and same customer?
Three
Who is our HLA (Home Lending Advisor)?
No one is assigned. On demand.
What are the cards not acceptable for Cash Advances?
AMEX
DISCOVER
CHASE DEBIT CARD
Explain the $900 coupon
$300 open checking account and enroll in Direct Deposit within 90 days
$200 open a savings account deposit $15000 in the account within 30 days from enrollment and maintain the funds for 90 days
$400 for opening both at the same time.
What was the name of our previous Market Director?
Ali Zhadi
Name all 3 of the primary ID's used for Non-US Citizens, without a Green Card
- Passport
- Employment Authorization Card
- Matricula ID
What is the name of our Investment side of the Bank?
J.P. Morgan Wealth Management
Name all 3 monetary reports and explain each one
CTR (currency transaction report)- required when cash transactions exceeds $10,000.00
MIPL (monetary instruments purchase log) - Cashiers checks/Money Orders purchased with cash between $3000 and $10000
UAR(unusual activity report) - When suspicious activity is identified for the customer.
Standard Overdraft Practice is not available for which accounts?
Not available for Chase First Checking, Chase High School Checking or Chase Secure Checking
How many divisions we have nation wide?
7
What is the time frame to cancel an International Wire Transfer
Consumer international wire transfers can be canceled within 30 minutes after being released on CA
What is the minimum to invest with a PCA (Private Client Advisor)?
$100,000.00
We are unable to redeem a Savings Bonds when the face value is more than ______ and bond has redemption value of more than ______.
face value more than 200 and bond has redemption value of more than 500
What is the name of the accounts that account funds are owned exclusively by minor?
UTMA (Uniform Transfer to Minors Act)
Name 3 BRG's Groups
Access Ability BOLD NextGen WFN
Adelante GoGreen Pride Women on the Move
AAA Indigenous Sage
AsPIRE MENA VEST
Explain what a CRA Public file is and what to do when requested in person.
CRA Community Reinvestment Act
CRA Public File must be provided by the BM, ABM, MOD, or BOL when customers request. BM / ABM / MOD / BOL navigates on a branch computer to the CRA Public File with the customer, shows the CRA Performance Evaluation, then opens the “General products and services offered at branches (PDF),” and checks if the customer wants anything further.
What are the 3 ways to invest?
Self Directed
Remote PCA
In- Person PCA