Online Payments, Autopay, Approved line of Credit, Choice of Products, and 24 Hour Customer Service.
What are the Five Features available for all credit card products offered by Chase Card Services?
100
Done Online
What is signing up to recieve statements instead of by mail?
100
Amount Customer must pay to keep account current.
What is Minimum Payment Due?
100
Late, Over Limit, Annual, Returned Payment, Balance Transfer and Cash Advance.
What are Fees?
100
Accrue Interest
What happens to revolving balance?
200
Regulation B (Equal Opportunity Act)
What is the regulation that prohibits discrimination based on things such as race or sexual orientation?
200
Up to six years of statements
What is the amount of years to check statements online?
200
Minimum, Full Balance or Blueprint
What are Payment options for AutoPay?
200
Interest Charges and Interchange.
What are the type of fees that generate the most revenue for Chase Card Services?
200
Revolver
What is a customer that revolves a monthly balance?
300
Joint, Primary, Secondary, Authorized User, Authorized non user.
What are the types or customers that could be listed on a consumer account?
300
Can be changed once ever 6 Months.
What is the due date?
300
Calculated based on the Customer's Balance.
What is Minimum Monthly Payment?
300
When the Bank makes an error on an account.
What is a "Bank Error"?
300
Revolving
Cash
Balance Transfers
What are 3 types of balances that do not have interest free period?
400
Regulation O
What is the Regulation that governs lending to insiders such as executive officers?
400
Customer entered wrong account number when paying online.
Paperless statement recieved return email.
What are two valid reasons to reage an account?
400
Mis-posted payment, Encoding Error, Mis-Read.
What is Valid reasons for Transfer to the Payment Team
400
Waive one fee every 6 months?
What is a Valuable Customer?
400
1.50
What is minimum amount of interest charged?
500
Service based on providing stranded Chase customers with Emergency Card Replacement and/or Emergency Cash
What is Chase Global Lifeline?
500
Fees ( Over Limit, late Payment, Cash Advance, Annual)
Military Club Dues
Interest Charges
Payments
What are transactions that do not appear on the Year End Summary?
500
Consumer Credit Counseling Services.
Where to refer a customer experiencing a financial hardship and does not want account closed?
500
Penalty fees that exceed the amount of the occurrence that caused the fees.
Penalty fees that exceed a cap or maximum amount.
More than one fee for a single occurrence.
What are credit card issuers prohibited from assessing effective August 22, 2010.
500
Amount of interest charged from the date of the last statement until the balance is paid in full.