Verification
You must do this first with an IP to start verification, after confirming their first name
Connect / Connect Us
This classification is sometimes overlooked but will allow the customer to have their claims check endorsed and released if its between $40k-$50k
(EE&R) Enhanced Endorsed and Released
IP
Internal Partner
We can endorse and release a check on a paid in full loan if the loss occurred after the loan was paid off
False
Our branch bankers use this system to assist them in the branch endorsement procedure
Banker portal
This person can be various people who call in on the customers behalf
Third Party
The first draw for a current monitored claim will be the greater of these three amounts
$40k, 33% or Overage
TF
Time Frames
This disclosure must be read before sending the customer an EPASS link
Data and messaging rates may apply
After a branch endorsement is denied, you will need to offer to do this with the customer
Cover the monitored claims procedures
A customer may grant this verbally if they are not able to speak with us
Temporary Verbal Authorization
This phrase is used in place of the word delinquent to further explain the reason for the classification
Due to the status of your loan
PIF
Paid In Full
Our processing team will do this when a customer sends their check to us fully endorsed
Cancel the endorsement
We would need this type of check after the customer attempts to deposit their claims check without our endorsement
Legal copy
If I locate a customers loan using their property address, I must also confirm this location
Full Mailing Address
A customer with a delinquent monitored classification and a check for $4,000 will receive all funds after providing these two documents
Adjuster's Worksheet and Repair Affidavit
IAO
In the amount of
When "connecting" with an internal partner, you must provide this statement
"Thank you for connecting"
In order to finalize a branch endorsement we must receive a copy of the claims check and documents to this fax number
(678) 459-9753
Before receiving a transfer call you must ask this question. You can still assist the customer but you have to confirm...
Has the caller been fully verified?
A customer with a delinquent claim and inspection results of 75% complete will receive this percentage of loss draft proceeds
25%
RCV
Replacement Cost Value
These are electronic payments directly to the borrower without the lender listed as a payee
Carrier Direct payments
In order for a 3rd party to endorse on the customer's behalf, they would need to present our bankers with this document
NLOA - Notarized Letter of Authorization