Balance Tratnsfers/Access Checks
This is the time frame for Balance transfers that are sent by mail?
What is...
14-21 business days (JA 30953)
This is how long a My Chase Plan can take to move from pending to active status
What is...
24-48 hours (JA 75622)
This is where you can check on the status of an active Dispute
What is...
the Claim Workflow selecting Existing Disputes/Inquiries (JA 95915)
This will be added to the EPay system when there is a active My Chase Plan/Loan active on an acct.
What is…
Interest Saving Balance (ISB) (JA 75622)
Ext. Credit: what is included in the payment?
This is how much the booking fee is for using Ultimate Rewards Travel service
What is...
No Booking Fees (JA 24404)
This is what happens to access checks if the credit card was reported lost/stolen.
What is...
No longer valid along w/ any checks that arrive in the next 90 days. (JA 25106)
This is how you either cancel or modify a My Chase loan...
What is...
not available once submitted.(JA 72206)
When filing multiple disputes for credit cards you should always start where?
What is...
the most recent transaction first (JA 24560)
This is what should you tell a customer to do if they have auto pay active for statement balance with an active My Chase plan/loan
What is...
change it to Interest Savings balance.
This is the department that you connect to if the customer has rewards redeemed through Chase activity they didn't perform / don't recognize or received points that wasn't theirs
Who is...
Customer Protection Group (JA 24688)
Balance transfers on consumer accts can be cancelled during what period?
What is...
Safe Harbor Period. (JA 30953)
This is where a customer can calculate a plan for future purchases
What is...
the "Calculate My Chase Plan" from the "My Chase Plan" dashboard. (JA 75622)
This is how customer get a new pin for their credit card
What is...
the VRU for Pin. (JA 42798)
ext. credit - explain how cm can set up their own pin?
Payments made over minimum payment w/ an active My Chase Plan are allocated how
What is...
balance w/ highest APR first. (JA 75622)
This is how you reorder digital gift cards in LSP
What is...
Digital gift cards cannot be reordered (JA 25202)
Ext. Credit: What steps should you take?
Who on an acct can request a Balance Transfer?
Who are...
Primary/Secondary/Authorized User/Authorizing Officer/Branch Representative(PCM presence is required)/POA (JA 30953)
Ext Credit: What level does the POA have to be?
This is the MAIN difference between My Chase Plan & My Chase Loan regarding how interest is calculated
What is...
My chase plan doesn't charge interest just a fixed mthly fee, while My chase Loan charges a lower APR than what's on the acct. (JA 72206 & 75622)
This is what happens to a transaction on My Chase Plan when a part if the amount is disputed
What is...
monthly my chase plan obligation is recalculated to reflect obligation on the undisputed amount until dispute is resolved. (JA 75622)
This is what happens to the ISB if a customer makes a payment after their due date, but before their statement closes
What is...
the ISB won't update till acct cycles (JA 59461)
Customers are entitled to these if they use their rewards to book travel just as if they made a purchase using their card.
What are...
Benefits such as, Car Rental Collision Insurance and Trip Delay Insurance (JA 30116)
This is how you stop a access check & how much the fee will be?
What is...
The acct access check workflow & select stop payment, & there is no fee. (JA 25106)
This is when a My Chase loan offer will be available
What is...
within the first 180 days (6mths) from acct open date... (JA 72206)
This is what happens to a My Chase Loan after a card has been reported lost/stolen
What is…
Check workflow for active MCL offers on account that has been reported as lost or stolen. Offer may transfer to new account, if account is still eligible (JA 72206)
This is how a customer pays off a My Chase plan before it appears on a statement
What is...
pay off current balance
Ext. Credit: What happens if a customer pays off plan early?
The following are not eligible for Chase Offers and won't see Chase Offers platform
What are...
Cards that are not in good standing at the time of offer.. (JA 45494)