Exchanges
This format shows the credit passenger has towards the ticket.
What is *UP? (Put in GDS Locator and then *UP)
We can book a customer that would like to fly standby from Chicago to New York.
What is False?
This is the format for lowest price without basic economy.
What is 4PLFBFXD?
(4 People Love Football Friday Touch Down)
These 3 US territories have special consideration and do not require a passport.
What is Guam, US Virgin Islands and Puerto Rico?
This is the line that must be added to the record ANY time you perform a manual cancellation to hold credit.
What is the Retention Line ?
You type this in if customer does not want to complete the exchange.
What is IR?
The customer is at the airport and the 2nd leg of the flight is delayed. The customer should reach out to the airline.
What is true?
This is the function to decode an airport code.
What is KD?
(KD/MCO = Orlando)
This department adds an international lap infant to a new booking?
What is Tier 2?
(Must be added in WSPN)
This is the accounting number that the agent uses from MAUI to complete the manual booking. This has to be documented so payment is reflected, and the reservation can be ticketed.
What is the Offline Accounting Number/ID?
This is where you go if the passenger accepts the new flights to add/collect amount to finish processing exchange.
What is Maui, accounting tab, and add payment?
If a ticket status says "Airport Control," this means the airport has control of the ticket and we can't do the exchange. They will need to reach out to the airline?
What is false?
You use this format to check to see if Chase Travel has a partnership with a particular airline.
What is 4G/AT?
Tier 1 can do international partial exchanges.
What is false.
What is the airport code for Tokyo, Japan
What is NRT?
You use this format to save a price fare in WSPN while doing a manual exchange.
What is 4P* and What is 4PQC
Hotel and car rentals have a 24 hour void window.
What is false?
(Hotel and car rentals do not have a void window. They are either non refundable or have a cancelation policy.)
What WSPN format or function gives you the code share and flight details?
What is V*?
Due to security changes, this is the ONLY documentation required to re-enter the United States.
What is a passport?
Where is Josh originally from?
Houston, Tx
You must do these 2 things while running an exchange, if the customer decides not to do the exchange.
What is FANGUT and IR
When doing a car rental reservation, we cannot add a 2nd driver.
What is true?
(We can only add the primary driver)
This is the format you would use in WSPN to see the average connection times flights (Passenger flying with Delta at IAH)
What is KEC*IAH-DL?
The cardmember's passport must be valid for this amount of time after their return date of travel.
What is 6 months?
You must do these 2 things while running an exchange, if the customer decides not to do the exchange.
What is FANGUT and IR?