Fact or Cap
There are no booking fees for any of the Chase Ultimate Rewards Programs.
TURE
What are the 3 ways a card member can pay within the Chase Ultimate Rewards Program?
Redeem Points, Purchase with a Chase branded card, and a combination of points and card
What is the appropriate greeting for Chase Ultimate Rewards program?
Welcome and thank you for calling the Ultimate Rewards Travel Center, My name is (Agent name) and I will be your Travel Advisor. May I have your name please?
What are the 3 levels of membership for Chase Ultimate Rewards?
Value 0.01
Value 0.0125
Value 0.015
What extension should be used to warm transfer a Cardmember to the Cruise and Tour department?
887-4567
This is how you refer a card member to CMS:
"Mr. Jackson, I am happy to connect you to a Specialist who can answer that question for you. Is there anything else that I can assist you with?"
TRUE
What are the 3 things we assist our cardmembers with booking other than flights?
Hotels, Cars and Activities
What is the closing for Sapphire Reserve accounts?
"Thank you for calling the Chase Sapphire Reserve Travel Center."
How much do 0.0125 Members receive off Ultimate Rewards airfare, hotels, car rental and cruise redemption bookings?
20%
Who do you connect the cardmember to when there are questions regarding their statement?
Cardmember Services (CMS)
Activities are not available for redemption or purchase as part of the Chase Ultimate Rewards program.
FALSE
What are 3 signs of potentially fraudulent booking situation?
* the departure date is within 24 hours
* the itinerary is all international segments
* the length of stay is longer than 15 days
How do you greet a cardmember who has a Amazon/Instacart account with chase travel rewards?
"Thank you for calling the Chase Travel Center. My name is ________ (agent name), I will be your Travel Advisor (or Travel Consultant). May I have your name please?"
What is the conversion factor for Sapphire Reserve card holders?
0.015
Cardmember would like to take advantage of a cruise, which department would you transfer them to?
Cruise and Tour
Only pre-paid cars and hotels are offered for redemption.
FALSE
Which 3 card types are part of the 0.0125 membership level?
Sapphire Preferred, some INK programs, Corporate Flex
What are the 3 things we require for a complete verification?
What is used for the Second Tier Authentication?
Trip ID and the Full name of the caller
Cardmember Henry would like lost his luggage on a recent trip, he would like assistance with compensation using travel insurance, which department should you connect them with?
Benefits
TRUE
If the cardmember has 30,000 Ultimate Rewards points available and the cardmember has a Chase Freedom account, this is equal to how much in dollars?
30,000 pts at a conversion rate of 0.01 = $300.00
How many Authorized Redeemers can be on a single account?
cardmembers can have up to 99 authorized redeemers on one account
If the account can not be verified using the Authentication methods what should you do next?
Transfer to CMS for verification.
Cardmember Terry would like assistance with a Reward Check requests, which department would you connect Terry?
Cardmember Services (CMS)