Chase Booking Tools
Chase Travel Rewards
Chase Call Handling
Chase What Matters
Chase Ultimate Rewards
100
The type of car, hotel, and activity bookings where reservations are paid for at time of booking.
What is Advance Purchase
100
The telephone greeting for Chase Travel Rewards.
What is "Thank you for calling the Chase Travel Center. My name is ________, I will be your Travel Advisor. May I have your name please?"?
100
Chase hours of operation.
What is 24/7?
100
You never get a second chance to make this.
What is a first impression?
100
Multiplier used by Value .0125 Chase Ultimate Rewards customers when redeeming.
What is 80?
200
Air, car, hotel, and activities can be booked inside of this booking tool.
What is ORXe
200
How a customer can book Chase Travel Rewards.
What is by calling into the Chase Travel Center only?
200
Information needed to access a customer Chase Ultimate or Travel Rewards account in LUI.
What are the Chase account number and billing zip code?
200
The most important thing a person or company can do.
What is listen.
200
This reward is only available to certain Value .01 Chase Ultimate Rewards customers.
What is the Fixed Point Award?
300
Two requirements to use a Fixed Ticket Award.
What are to have enough points and a round trip ticket?
300
The step that should be taken when an AKC member calls requesting information about traveling with a pet..
What is advise the customer to contact the airline, hotel, car company direct?
300
Air, car, hotel, and activity modifications are handled by this department.
What is the Exchange Department?
300
Nothing great is ever achieved without this.
What is enthusiasm?
300
Three ways card members have to pay for travel product.
What is pay with points, pay with Chase Ultimate Rewards card, or pay with both?
400
The script needed to create manual reservations in Worldspan.
What is the Worldspan ORXe script?
400
The reward that should be offered to the member when seeing multiple point levels..
What is the one with the best value?
400
Additional service that should be offered to all Chase bookings.
What is offering seat requests?
400
Every interaction creates....
What is a personal reaction?
400
Two ways Credit Card Value .01 members have to redeem for air.
What is Fixed Point Reward and ?the Variable Point Reward (Ultimate Reward)?
500
The area you click on in ORXe to see cancellation policies for car, hotel, and activity bookings.
What is click on “View Rules and Policies”?
500
This program has redemptions for air bookings only.
What is Flex Rewards?
500
Booking and exchange fee (not including vendor fees) for all Chase members.
What is NONE!!! ?
500
External distractions, multi-tasking, formulating responses, and talking over the customer.
What are barriers to listening?
500
This option allows card members to make purchases using their Chase Ultimate Rewards card and redeem available points for a statement credit.
What is Statement Credit?
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