???
Random
Random
KPI's/Random
100
Lateness counts towards attendance percentage
True or False
True
100
What is the Sunday before Easter called?
Palm Sunday
100
Contact detail
100
What is the goal for CPH and AHT
CPH 14
AHT 955
200
When should an agent code busy?
RR
Break
Lunch
end of shift
RTC
200
My fav food?
Seafood boil
200
Who he?
Chocolateh
200
What is the attendance goal?
92%
300
How many percent is taken away if you are absent for 1 day?
5%
300
Weh move he act ina?
The Lunatic
300
What is the name of the traditional, fruit-filled bun eaten on Good Friday?
Hot Cross Buns
300
Adherence goal?
93%
400
What quick text should be used to gather details to create a case for potential bookings?
Sales Lead Form
400
Sing Jennifer Hudson, Ne-Yo - Think Like A Man (Intro)
Hey, love, love
Hey, love, hey, love, love
Hey, love, hey, love, love (Yeah, yeah)
Hey, love, hey, love, love (Yeah, yeah; Maybach Music)
But in love, in love, in love, in love
You gotta act like a woman, but think like a man (Oh, in love)
400
7
6
7
400
Easter falls the same date every year
True or False
False
500
How do I handle an inappropriate chat?
Prankers and inappropriate chats happen quite often. Just like a phone call, if a guest is visibly cursing, saying inappropriate things, or asking irrelevant and personal questions, you may send them a warning.
- I am unable to answer personal questions. I am happy to answer any questions pertaining to Great Wolf Lodge.
- Every computer has a tracking mechanism, tracked through the IP address. We are tracking the IP address attached to your computer. This will be reported to the local authorities if necessary.
If the behavior continues, please send the following closing script:
Due to the inappropriate nature of this chat session, your session has been closed. If you have received this in error please contact us via chat at greatwolf.com. Thank you for choosing Great Wolf Lodge.
500
When should agent not create case for potential bookings?
If there is an active Sales queue (as determined by the Team Leader or RTA), or if the interaction occurs after 7:00 PM CST, Chat and Social agents must create the booking link for the guest to complete their reservation, rather than creating a Sales Lead.
500
How many hours was Jesus on the cross?
6 hours
500
Unscramble the word in 5 seconds
YLNJEALBE
SORMAAWLLMH
TCRROC
JELLYBEAN
MARSHMALLOW
CARRROT