Securus Products
The account you must pay in advance to start receiving calls.
What is Advance Connect account?
The account status that will be showing once a chargeback has been placed on the account.
What is a R-Status account?
The CPNI requirements for Advance Connect and Direct Bill accounts.
What is the First and Last name as well as passcode?
The 7 products/services Securus offers on the Friend and Family website.
What is Advance Connect, Direct Bill, Inmate Debit, eMessaging, Jail Voicemail, Video Visitation, and Money Transfer?
The status of an account past due for over 90 to 180 days.
What is Z-Status?
The customer will need this after making a payment towards an R-Status account.
What is a ticket?
The three Voicemails Securus currently offers.
What is AIS Jail Voicemail, Outbound Voicemail, and Securus Voicemail.
The status an account is in due to an incorrect address.
What is V status?
Information required for an inmate to pick up his funds from Western Union.
What is the first and last name, inmate ID, inmate PIN, and account balance?
The Voicemail that allows two-way communication.
What is AIS Voicemail?
The status after bad debt write off?
What is F status?
"Our system has triggered an alert concerning the payments made with your credit card. This can happen due to a chargeback on the account, the card being used multiple times during a short period, multiple cards being used to add funds to your account, or suspected fraudulent activity."
What is Threat Matrix?
Provides investigators with on-demand cell phone geolocation information for called parties of interest, and geo-fence monitoring capabilities.
What is Location Base Services?
The status that can be used to allow calls on a Special Direct Bill account that is past due.
What is Q status?
The amount of time is taken for a R-Status account to clear.
What is 15 business day?