Help me first (Critical, High, Medium, Low, Optimization)
There is a typo in the eyes and nose flowsheet
What is
Low
How do I change what department I signed in to?
What is
Change Context
Ticket: There are duplicate tasks on my work list
What is
Clin Doc
Ticket: I cannot print the AVS. There is a hard stop
What is
The provider did not complete discharge med rec
What pediatric sepsis scoring system is CoxHealth using?
What is
PEWS
Ticket: My account says I am a nurse but I am an MD
What is
High
What is required on a provider consult order?
What is
Provider care team and reason for consultation
Ticket: Medications due times are scheduled at incorrect times
What is
Willow Inpatient
Ticket: I hate how many required fields are on the admit order, please remove
What is
Close the ticket and explain the order was vetted through many workgroups and those fields were decided by hospital leadership
Ticket: I can find the Baby Buggy encounter here
What is
Providers and Nurses access Baby Buggy encounters through a section of the Unit Manager. If the patient is not there, then the Transfer Center has not created the encounter yet.
Ticket: I don't like how my order sets look and I want new ones created.
What is
Optimization
How do I determine who to contact for a consult?
What is:
OnCall Finder
Ticket: When I scan my patient's issued blood, it says the unit does not match the patient
What is
Orders
Ticket: I messed up my MyLists and can't get them back
What is
They should delete all their current MyLists, log out, and log back in
Ticket: We discharged the baby for Baby Buggy and accidentally discharged the mom too
What is
Event Management - undo the discharge
Ticket: Only some allergies are sending to the diet system
What is
Critical
RT supervisors use what report to generate their RT patient assignments?
What is
RT Prospective Workload Report
Which team is responsible for mental health documentation?
What is
Behavioral Health
Ticket: I'm a nurse and it won't let me enter my name in the ordering provider field
What is
Check their SER item for ordering provider security (I SER 34920&34921)
Ticket: Why are all the orders on my patient highlighted yellow?
What is
Admission med rec is incomplete. Automatically reordered orders will show in yellow highlight until the provider finishes admission med rec and marks them as reviewed.
Ticket: A lab order is missing the frequency that I need to select
What is
Medium
What activity do nurses use to document an MTP?
What is
Emergent Blood Narrator
Ticket: I cannot e-prescribe
What is
Ambulatory
Ticket: It wont let me scan a blood product into my navigator
What is
Manually enter the code and submit a ticket
Ticket: Blood was started on my patient in the ED but they were moved before blood was stopped. How do I document?
What is
Use the Prev Encounter / Downtime volumes flowsheet group to document transfusion volume. The system automatically documents a Stop and Complete action 4 hours after blood was started after a discharge action.