Exceptions
A customer visits the drive-up window to cash a check for $2500 and wants cash for it. The customer is not known to you, what do you do?
Ask the customer if they can come into the lobby.
You receive a check that is being cashed, the amount of the check is $750, what steps should you take?
Collect two forms of identification and consult a supervisor to contact the maker of the check
A customer presents a withdrawal slip to you that has already been signed prior to conducting the transaction. What can you do?
Verify the signature on the signature card in Insight
or
Have the customer resign the transaction in your presence
If you are cashing a check, the payee must be ________________
The first endorser on the check
If a check is an endorsed with an "X" what steps need to be taken?
Bring to supervisor. Check must be signed by two witnesses and the complete addresses and phone numbers should be written as well.
When is an OFAC entry required for a non-customer cashing a check?
If the check is over $5000
If a check is made payable to two or more payees with "and" written in between the two names. Who can cash the item?
Both parties need to have endorsed the back of the check and should be present.
A customer comes to the bank asking you to cash a check for them, in reviewing the endorsement on the back of the check, the words "FOR DEPOSIT ONLY" are written, what should you do?
The item must be deposited into the account, you may then have the customer use a withdrawal slip to give them the cash requested.
Larry comes to the bank, he wants to cash a check that is payable to ABC Kitchens, what should you do?
Deposit the check into the business account and then have the customer complete a withdrawal.
Is an endorsement written in pencil is acceptable?
No, you should have the customer resign the item in ink
You have a customer whom is cashing their own check, when you enter the transaction in the system, the dormant status appears, is known acceptable?
A customer identification must be documented in the system and then an override should be given by a supervisor.