Referrals and Intakes
Online
PCS & Other Services
Student and Caregiver
The Tech. Side of Things
100

Referral Process

  • Referral are submitted by the school.
  • 2 Phone attempts are made by Megan (within 48 hrs.).
  • 1 Home visit completed by mentor 
  • 1 Home visit letter is sent
100

Where do we keep all of our paperwork electronically?

HUB

100

The mission statement of PCS?

People are valuable. Therefore PCS exists to help children, adults, and families discover their greatness

100

Name the 4 part conversation that makes up the basic level on intervention:


Bonus: How often are caregivers contacted? Where can you find this information if a student transferred to your school that was already involved in the check and connect program?

  • Share check data
  • Provide the student with feedback about his/her overall progress in school
  • Discuss the importance of staying in school & learning
  • Monthly problem solving about indicators of risk


Bonus: 

Weekly, bi-weekly, monthly, 

Under a brief communication note. 

Also can be found under the documentation tab.

100

When is documentation due?

Bonus 100: How often should you upload?

Monday @ 9 am

EVERY working day

200

What immediate steps should follow a referral becoming an open case? ( What needs completed on lighthouse?)


Bonus: Where is the intake date entered? 

1. Intake form 

2. Status (Basic or intensive)

200

What is located on the CNC Menu?


Bonus 100: describe why someone would be moved from basic to intensive? 

Menu- basic or intensive

Other services 

Failing 2 or more core classes. 6 or more unlawful days.

200

Name one core value

How many are there?

  • INTEGRITY - We do the right thing.
  • TEAMWORK - We care about and support each other.
  • COMPASSION - We value clients and serving the underserved.
  • OPTIMISM - We are down to earth and have hope for the world.
  • INNOVATION - We use creative persistence to overcome life's challenges.
  • FLEXIBILITY - We accept that change happens and we learn to embrace it.
  • STRENGTH - We have courage to give and accept feedback for the good of PCS.
  • INITIATIVE - We seek learning and growth in order to achieve our highest potential.


8

200

When are SMART goals due?

  • Located on Lighthouse.
  • Goals are signed once by the student for each goal period.
  • The previous goal must be updated in order to proceed.
  • Are completed for Marking Period 1 & 2 with a start date of September 1st and due at the end of the end of the month.
  • Are completed for Marking Period 3 & 4 with a start date of January 1st and due at the end of the month.
  • Are completed for Summer with a start date (End of June)
200

Can you contact IT directly? 

What should you always do before purchasing something for a student?

No, always check with Lacey first to see if she can help.


Check with Lacey to make sure it is okay, and submit a reimbursement form.

300

Where is the returned referral form and when should it be used?

Can you complete a returned referral for an open case?

  • Located on Lighthouse.
  • Completed if the caregiver declines program or unsuccessful outreaches.

No!

300

How long does an appointment have to be to be considered billable?

Can a student sign for an appointment ?

Bonus 100: how do you sign for virtual appointments?

  • Are entered for face to face contact that is a minimum of 8 minutes.
  • Should be entered daily.
  • Designated School staff sign off on appointments at the end of the day.
  • Caregivers sign off on completed home visits. 
  • The STUDENT MAY NEVER SIGN an appointment.
  • Bonus: Write “Zoom Call COVID”, “Doxy Call COVID”, or “Phone Call COVID” for signature.
300

FBS

A team of therapists work w/ the family (Mental Health Professional whom is either a Master’s or Licensed Clinician and a Mental Health Worker – Bachelor’s level clinician)

Sessions are held approximately 3 times weekly consisting of:  parent session, family session, a session with Identified patient; this may also include seeing the child at school or any type of collateral session

Case management is done for the whole family

Team is available 24/7 for crisis calls

There are monies available for families to reduce stressors & help them reach their goals.

One parent/guardian MUST be in agreement to participate in services.

MA funded program

300

What do you discuss during the completion process?

 Bonus: 100 When do you inform the student that they have entered the check and connect completion process?

Skills 

Support person.


2 month prior to the two year mark.

300

What is NetExtender and where can you upload your PCS laptop?

Connection to PCS server from home. 

NEVER at school or using a mobile hot spot

Only home or PCS location. 

400

3 forms needed to be signed for an intake.

Bonus 100: What is the purpose of an encounter form?

  • Program Agreement & Authorization
  • Transportation Agreement
  • Attendance Plan (with date for a follow-up with caregiver)
  • You should always have these forms with you in case the system is down, or student is not on your lighthouse.
  • The appointment in lighthouse is signed by Lacey.
  • The Mentor will complete the billable note.
400

What paper documents can be emailed to a caregiver

Attendance plan. 

All other forms should be sent in the mail. 

400

MST

What is MST?

MST stands for Multi Systemic Therapy. It is a family-oriented, home-based program that targets adolescents 12 to 17 years old with chronic, and/or aggressive delinquent behaviors. Such problems include substance abuse, school refusal and truancy, physical aggression (verbal threats and aggressive gestures), property destruction, serious defiance, and failure to follow rules- all in the home, school and community. Average treatment length is 3-5 months.

400

What are the 5 steps in the CCP Problem solving plan

  • step 1- Stop! Think about the problem
  • Step 2: what are some choices
  • Step 3: choose one
  • Step 4: do it
  • Step 5 How did it work?
400

What should you do if you have an intake and you notice the student is not on your lighthouse?

No admin are available to help?

Encounter form... or use the sync settings page to located the student.

500

Where/ How do you send intake paperwork?

What is needed to submit the paperwork?

HQ - Megan Gallagher 

adobe scan app or in the courier

Cover sheet

500

Tell me what a status change request is and how to complete it.

  • If you incorrectly chose an option other than “seen” for status, complete a Status Change.
  • It you forgot to enter an appointment for a session and it’s past 24 hours after the session occurred, complete a Status Change Request.
  • In the Portal, scroll down the left hand side to find My CS information Portal under the Children Services header.
  • At the top of the screen select “Schedule” and locate the appointment by using the calendar and scroll to the correct time.
  • Right click on the appointment and select the “Status Change”.
  • Select the “Change to” drop down and select what you are changing the appointment to.
  • Type your explanation for why the appointment needs changed in the text box and “Submit”.
500

What do you do if a caregiver/ client cannot speak English. 

Bonus: 

You have to call a caregiver who does not speak English... Services were used from 12:00 pm - 12:15 pm

Caregiver joined call @ 12:05 pm. What is the billable time for this appointment?



Use PCS Interpretation Services


10 minutes 12:05 pm - 12:10 pm

500

Purpose of a caregiver form and how is it created. 

No response from caregiver for several weeks. 

Create on lighthouse and mail home .

500

AFR

  • You will receive an “AFR” from Finance or Megan via email
  • “AFR” will indicate what paperwork is missing or incorrectly completed
  • Complete the indicated paperwork (including getting signatures) and send to HQ with cover page
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