CLAIM TYPES
The payee did not endorse the item and did not authorize the endorsement on the item.
What is Forged Endorsement?
Social Security Number valid, Name valid, Unauthorized account
What is ID Fraud?
Customer wrote the check, but didn't receive any services or products
CDFC Scam Victim
Customer wrote a check to purchase a shirt, but never received the shirt.
What is a Scam Claim?
FRPL, CSCU, CUMN, CSSM, FHSP
How to do ID Fraud Manual Maintenance?
The signature on the face of the item is forged
What is Forged Maker?
Checkbook stolen and checks are presented
What is Forge Maker
Stop payment, Bass Claim, Out of File Return
What is a Bulk File?
Aramark Des; payroll id 4548215121
What is a ACH?
CSCL
This item has been cashed against or deposited into a client's account and returned unpaid by the maker's bank.
What is chargeback?
Payee name, Amount of check was changed. Can take up to 90-126 days to be resolved
What is Altered Claim?
CFD
What is a FLASH Alert?
ACH Chase Credit Card; Check #8487549
What is a ACH?
FSPL
How to place a stop payment?
Over the counter withdrawal done inside the financial center and an image is available
180 days, 3 OD Fees in 90 days, 60days
What is Provisional Credit?
CFC# 13DEC2019-854858 Pending Check Fraud Investigation, 8003176345 (notated in Synergy Alerts)
What is a Recourse Customer?
Fraudster obtained our customer personal information and changed their phone number, mailing address and reissued debit cards
What is a ATO?
FHDL
How to delete a hold?
Imitation of an item drawn on our clients account.
What is counterfeit?
Chargebacks, Endorsements w/o BOA BOFD, Altered w/o Recourse Account info
What is claims that don't qualify for Provisional Credit?
Check appears in FLASH as Returned Confirmed Fraud
What is a NO LOSS Claim?
Customer didn't deposit a check and the check cleared.
What is Deposit Fraud?
FHIN
How to inquire about a hold?