Hotel 101
Motel 6 and Ibis Budget are examples of this hotel type.
Budget hotels
Hotels are commonly rated from 1 up to this many stars.
5
This amenity lets guests order meals and drinks delivered to their room.
Room service
Views of the Matterhorn and an in-house Michelin-star chef.
Chalet Zermatt Peak
Great service starts with great ___.
Questions
Holiday Inn and Hampton Inn balance comfort, quality and affordability as this type.
Mid-range hotels
Upscale accommodation with high-quality facilities and service" describes this star level.
4-star
This service helps with dining reservations, transportation, attraction tickets and local tips.
Concierge
Hilton for Luxury's recognition program for top travel partners.
Impresario
Is "What brings you to [city]?" Need to Know or Nice to Know?
Nice to Know
Sandals and Club Med are these large properties, often in vacation hot spots.
Resorts
AAA rates properties from 1 to 5 of these.
Diamonds
Hotels may offer self-parking or this type of parking.
Valet
Dating to 1865, this partner was first in the world to install hydraulic lifts.
Couture by Langham Hotels
Shifting a stay by one day could save about this much per night.
$200
Kitchenettes, laundry and extra living space for longer visits define this type.
Extended-stay hotels
What booking sites create by combining individual guest ratings into one overall number.
An aggregate score
Spa, concierge and business facilities fall under this amenity group.
Special amenities
This partner's name comes from James Hilton's 1930s novel Lost Horizon.
Shangri-La Luxury Circle
Capturing a customer's Marriott Bonvoy number supports this benefit of probing.
Loyalty programs (maximizing points)
The four words describing the place a hotel's main purpose is to provide.
Safe, clean, comfortable, convenient
Name 4 of the 6 things guests rate in online reviews.
Any 4: customer service, cleanliness, location, room comfort, hotel facilities, value for money
Name 3 hotel policies to review with a customer before booking.
Any 3: check-in/out times, minimum age, ID & card requirements, cancellation, no-show, deposit, refundable vs non-refundable, child/extra guest, pet, smoking, early check-in/late check-out
The world's first private resort collection: 20–30 guests across 10–15 suites.
ANI Private Resorts
Name 4 of the 10 key customer service skills.
Any 4: listen, ask the right questions, patience & empathy, communicate clearly, set realistic expectations, confirm details, offer solutions, document requests, follow up, protect customer information