Workflow
Web Services
ITIL
Asset Management
Cherwell Administration
100
An entity that initiates one or more defined actions.
What is a One-Step?
100
The workflow feature where external actions and web services can be called from.
What is a One-Step?
100
The number of Pink-Verified ITIL processes Cherwell supports out of the box.
What is 11?
100
The two discovery/inventory tools available for Cherwell Service Management.
What is CDI and ESM?
100
A working copy of changes to your CSM system definitions (Business Objects, Fields, Forms, Grids, etc.) that allows you to make offline changes and then publish them to your live system at a later time.
What is a blueprint?
200
Three processes are available to be created via an Automation Processes.
What are simple action/event, threshold and visual?
200
The Cherwell Web Service (CWS) API for communicating with CSM.
What is SOAP?
200
The ITIL process that proactively prevents incidents from happening and minimizes the impact of incidents that cannot be prevented.
What is Problem Management?
200
A repository of Configuration Items (CIs).
What is a CMDB?
200
A file that contains all CSM configurations and data.
What is a CZAR?
300
A blueprint feature that contains create actions, save actions and state change actions.
What is an Automatic action?
300
The two service types used by Cherwell's Web Service one-step step.
What is REST and WSDL?
300
The two current ITIL processes that can be downloaded from the mApp Exchange.
What is Change and Release Management?
300
The four ways a Cherwell CMDB can be populated.
What are manual entry, CSV import, web services/API and external database import?
300
A bundle of CSM system definitions (Business Objects/Fields, Forms, Grids, Relationships, Actions/One-Steps, Search Groups, etc.), along with merge instructions, so that definitions can be transferred between databases and functionality can be merged.
What is a mApp?
400
A type of automation process that defines a sequence of time-based and Event-based steps that manage a Business Object as it passes through various stages.
What is a visual automation process?
400
The versions of SOAP a Cherwell One-Step "Call a Web Service" step supports.
What is 1.1 and 1.2.
400
The process responsible for sharing perspectives, ideas, experience, and information, and for ensuring that these are available in the right place and at the right time.
What is knowledge management?
400
The protocols used by Cherwell Discovery and Inventory to perform an inventory.
What is SNMP, WMI and SSH?
400
An API that allows accessing data from a variety of sources in a uniform manner.
What is OLE DB?
500
The time interval that the Automation Process server utilizes.
What is 30 seconds?
500
REST, an approach used to allow simple point-to-point communication over HTTP, stands for this.
What is Representational State Transfer?
500
The decade in which ITIL was first released.
What is the 1980s?
500
The marketing brand of the Express Software Identification Database (ESID) used by ESM and many competitors for software reconciliation.
What is Apptria?
500
The four authentication settings available for the Rich Client and Browser interfaces.
What are Internal, LDAP, SAML and Windows?
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