Policies and Procedures
True or False? You are allowed to let a truck with sand bags wash.
True. During the winter sandbags and salt bags are used to weigh down the back of the truck.
What do you do if you notice a customer has their reverse lights on?
Pause the wash. Tell them to put it in neutral.
who won last year NFL championship? OR if you don't know.. which team won the nba championship last year?
Chiefs, nuggets
What retract does cracked windshield get?
NO DRY
What do you do if a customer wants to cancel because their wash package cost to much?
Before canceling ask if a cheaper package would be better.
what team did paul george first play for in the NBA
Pacers
what is the clearance for trucks to be able to enter
7'2
What is the policy on after market parts?
We do not cover them for incident reports.
What should you do if a customer wants to sign up for a fleet?
direct them to our online website. flyingacecarwash.com
true or false. Golf is a physical sport?
true
flying ace ceramic ultra
True or false. You can refund a sign up from the POS if they come right back around and not like the wash.
false
Give me 5 reasons on which why we should put a customer ticket in?
Refund, fleet, donation request, incident follow up, lost and found, career opportunity, fundraisers, customer service
who in the nfl or nba has the best record?
ravens and celtics
who is the best boss you have ever had?
ME!
True or false. You must be in full uniform before you clock in?
true
what should you do if you see a customer that has 2+ tags on their car?
offer to take off all the other ones.
what is our country's considered favorite sport?
football
what was our conversion percentage for last month?
7.6%