Refills
Amount: 30 Tablets
Quantity: 1
Refills: 3
What is: 90 Tablets
1T po q 12h
What is: Give 1 tablet by mouth every 12 hours.
What color banner is PBC?
What is: Dark Green
How can we tell the customer cancelled their order?
What is: Status tab on the cancelled order
How long does it take for pet parents to receive a pharmacy order?
What is: 3-5 days after vet approval
Amount: 100 tablets
Quantity: 1
Refills: PRN until Oct 202X
What is: PRN until Oct 202X
2 T PO BID PRN UG
What is: Give 2 tablets by mouth twice a day as needed until gone.
What status do item's go in when they pull from refills?
What is: Unblocked Status
How can we track the shipping on a pet parents order?
What is: Shipments tab on the order page
How many chewy locations are there?
What is: 17 locations in total.
Amount: 45 Capsules
Quantity: 1
Refills: 3
What is: 135 Capsules
1 CAP PO EOD x 7 days and then 1 CAP PO every day until next refill.
What is: Give 1 capsule by mouth every other day for 7 days and then 1 capsule by mouth every day until next refill.
How do you search for a vet license in HMS?
What is: Clincs or Vet Tab
How can you tell if a customer is flagged?
What is: Their account has a pinned comments stating they're flagged and with a reason.
Where is chewy headquarters?
What is: Dania Beach, Florida
Amount: 1 pack (12 tablets)
Quantity: 3
Refills: 0
What is: 0 Tablets
3 GTTS OU AD UTG
What is: Instill 3 drops into left eye as directed until gone.
How do you change a clinic in HMS?
What is: Change Clinic and click verified only
What is a concession?
What is: a partial refund
What phone number do we give to customers versus the phone number we give to veterinarians?
What is: 1-800-672-4399 and 1-877-977-3879
Amount: 1 box (3 vials)
Quantity: 2
Refills: 2
What is: 4 Boxes
½ inch strip to the Conjunctival sac 12 hours or LED. Monitor and discontinue use if ADE occurs.
Administer ½ inch strip to the Conjunctival sac every 12 hours or lowest effective dose. Monitor and discontinue use if adverse drug reaction occurs.
A clinic changes preference to CMM and DNC. How do we do it?
What is: Go into clinics page, click do not call, update clinics notes to update preference, save it. If working on active order, update the status and call the customer to ensure they know he change to policy.
Why does CSR Buddy exist?
What is: CSR Buddy is our way to see the customer's account, process refunds, concessions, and replacements, and be able to see shipping information.
What is Chewy’s Mission?
What is: To be the most trusted and convenient destination for pet parents (and partners), everywhere.