VHI
When does my customer get the email and/or the My Verizon notification to redeem their free Nintendo Switch?
After they have had the VHI active for more than 60 days.
I have a sales order for a customer and my secondary is uploaded. However I forgot to add my notes? Do i get to keep my sale if someone else processes it?
The rep processing the sale has every right to take the sale because there are no notes.
You are creating more work for the representative processing your order.
Sales orders should have a deposit, signed secondary and notes on how to process the order.
True or False?
I did smart switch on my customers phone and they had the previous red and white cellplus app. The app transferred. All I have to do is open the app and select me as the rep. This will count towards my marketing.
No the old app does not count.
Reubens customer just purchased a phone and tablet last week. (Yes finally for once Reuben sold a Buy More Save more).
They came in to trade their phone in. Give me 3 ways I can earn more commission. Not selling another phone.
You can sell a Perk, Verizon Home Protect, Visa Sale, and a watch Sale.
Which movie series is the best?
Hunger Games, Divergent, Maze Runner
My customer had their VHI for a year but they moved and don't have the router anymore.
Their new address does not qualify for VHI? How much do they have to pay for the lost router?
Nothing. If the router has been active for more than 6 months the customer does not need to return the old router.
If less than 6 months and the router is lost or damaged then the customer is responsible to pay the router cost of $300.
My customer is coming in to pay their bill and look at possibly canceling Verizon because its to much and their hotspot is to slow.
They are currently on start unlimited for $84. How can I save them as customer and make a sale?
You can move the customer to welcome unlimited and get them 100gb of Mobile hotspot for $75 a month with A.Pay.
An experienced and talented rep will pitch a new phone and new plan to the customer.
How do most of our customers receive an RIS survey?
Customers in Wyoming will receive a text with a link with in 72 hours.
Customers outside of Wyoming can still receive an email survey.
I offered my customer an accessory bundle discount.
I sold them a charger, a case, and screen protector.
Which one should i discount 1st?
Discount the case or Charger 1st. You make way more on the screen protector.
When did Robert get hired?
August 2019
I had 3 VHI Kickbacks to start the month. How many VHI do I have to sell now in order to qualify for my accelerators?
How much money do I need to make up?
Still only 3. You only lost out on the commission. Meaning you had 3 @ 45.60 kickback. Total Commission lost is $136.80
However you do not lose the count on VHI. Just the commission.
The customer ordered a phone on a sales order but then heard about the 'buy more save more". Everything else on the sales order is correct. Who gets the commission for the phone and pull through?
How should the start of the sales order notes look like?
Even if all the notes are correct but there is no mention of the Buy more save more. The rep processing the order has the right to just the BMSM sale.
All Sales order notes need to start with the Date and initials. EXAMPLE: 10.28.25-JZ
Marketing is alerted that we have a bad review. They leave a comment under the google review that our territory manager will try and reach out to them to fix the issue.
Your TM contacts the store manager(s) and sees what we can do to fix the situation. Your TM then call the customer directly to try and resolve the issue.
I earned 20,000 GP and I hit all my bonuses.
Give me how much I would've made at my 24% payout vs my full bonused 34% payout.
$4800 payout Vs $6800.
$2000 Difference. So get some bonus accelerators!
How does Dre prefer his steak?
Well Done. Pretty much beef jerky.
True or False
If the customer keeps the VHI for a month they get the 1st month Free?
False the free trial means that if they cancel with in 30 days they get all charges reversed.
If they keep it they are charged the normal fees.
My customer has no use for any of our perks but you over hear that the customer is taking a 3 week vaca next summer in italy. They have 8 months til their vaca.
Give me a good pitch on how I can save money on my vaca with my cell service.
Use travel pass. By the time they leave they will have 24 days banked.
Dre is the lowest in Marketing and he has been the lowest since last Tuesday. It is now Monday but Dre is off. Inventory hasn't been done. Do we?
A) Wait til the next day for Dre to scan.
B) 2nd lowest in the store has to scan.
The correct answer is B.
Inventory must be submitted every 7 days.
My hours through ADP show my total hours for October are 160 I was sick 3 days and used 24 hours PTO. How much does my payout need to be in order to be above the REQUIRED $15/hr.
PTO does not count towards your hourly count. So you need to calculate your payout based on 136 hours.
136*15= $2040.
Your payout needs to be 2040 or higher.
If Rob and Dre were practicing football drills Who would win?
Dre would win and rob would rip his pants.
Pitch Scenario (Rob or Dre Judge)
I come in looking to just pay my bill. I let you know that i need to update my address as well. How can we pitch VHI and close a VHI sale
Rob or Dre picks win or not
Im looking to switch from spectrum. I know I'm getting 2 iPhone 17 pros and VHI. Pitch 2 perks to include with there quote.
If the answer is given by Rueben, double points. Dre or Robert judge pitch.
I come in and to pay my phone bill and I'm looking to maybe get a case. Pitch App and Chatterspot to me with my phone bill and case.
Joe and Dre judge winner.
What if i have customer come in looking to upgrade there S23. What promotion can i pitch to maximize my paycheck. customer is on unlimited plus. w/3 accessories ($21.56 Accessory Commission) w insurance
Phone 45.60+BYOD+10.80
Tab21.60+ Insurance on 2 devices ($15.60)
$45.60(iphone)+$31.20(ins)+7.20(set up)+$21.56 (ACC)+ 21.60 (Tab) = $127.16
What is Matthew's coffee order?
Dark Roast, Splash of Cream