HRO Characteristics
We strive to predict and prevent serious safety events through focusing on good catches and/or near misses.
What is "Precoccupation with Failure"
In a Psychologically Safe environment, mistakes are: a: unacceptable b: inevitable c: opportunities for improvement
What is "Opportunities for Improvement"
Monday, Wednesday and Friday at 06:30 and 10:30?
What are "FLASH Huddles or Visual Management Board huddles."
Whose responsibility is it to create and support a psychologically safe environment?
Who is "Everyone!"
What does the "Zero" in Agent Zero stand for?
What is " Our goal of Zero harm!"
We have processes in place to quickly identify errors so their impact is addressed and contained.
What is " Commitment to Resilience"
Being curious and having a questioning attitude in a psychologically safe environment can: a: increase harm to our patients b: result in a Good Catch c: indicate a bad attitude
What is " Result in a Good Catch"
"To empower and engage those closest to the work. To support each other and commit to actions to become a High Reliability Organization. "
What is "Purpose of the Visual Management Board or Huddle"
Definition of a high reliability organization.
What is: " An organization that is involved in a complex and high-risk environment that delivers exceptionally safe and consistent quality service /care over time. "
A mindful state is a "________" state.
What is Zero!
We strive for simple processes, but we resist simple explanations for why there was a failure.
What is " Reluctance to Simplify"
Whose responsibility is it to create and support a psychologically safe environment?
What is "Everyone's!"
Name one thing reviewed during FLASH huddles or on the visual management board.
What is: Celebration, Days Since Last, Good Catch, Do you have what you need for a safe day, process improvement projects by department, idea board."
Name one component of a high reliability organization culture.
What is: Identifying Unsafe Conditions, Strengthening Systems, Assessment, Transparency, Trust, Accountability, Emotional Intelligence and Psychological safety.
Name one communication Safety Tool that has been highlighted on our visual management board.
What is: "S.T.A.R./ A.R.C.C./SBAR / Read Back & Repeat Back or Ask Clarifying Questions"
What is " Deference to Expertise"
Name one reason some people may not feel comfortable speaking up, offering ideas ,expressing concerns or owning mistakes?
Open ended answer
What was one performance improvement project highlighted on the visual management board?
What is " Out of Bed Club, Decrease Self Decannulations, Daily Weights, Decrease MAR errors, Increase Event Reporting, Hand Hygiene or Fall Prevention. "
What does high reliability mean to you?
What is: Open ended answer
Name one thing you will do to help Cornerstone become a high reliability organization.
What is: Open ended answer.
We are aware of the processes and systems that affect care delivery.
What is " Sensitivity to Operations"
How can you help to build trust and support on your team?
Open ended answers!
What do we start the huddle with? AND let's hear one for today!
What is: "Celebration"
HRO provide a safe constantly improving environment to give and receive care but what else does being an HRO provide?
What is: Increased teamwork, decreased stress and burn out or increases resiliency
Name one thing you can do to help Cornerstone become a high reliability organization.
What is: Open ended answer