Food Safety
This is the system of stock rotation to make sure the oldest product gets used first.
FIFO (First-in, First-out)
What are the counts of nuggets we offer?
5,8,12,30
This position is responsible for providing a hospitable experience for guests dining in. The main focuses are second mile service, making meaningful connections, and being proactive.
Host
What are the 4 priorities? (In order)
Guests, cleaning, restocking, second mile service
Who founded Chick-fil-A?
Truett Cathy
After what instances should you wash your hands? (list at least 3)
After switching positions, after touching uniform, after coughing/sneezing, after using the restroom, after removing gloves, after cleaning,
What comes on a spicy deluxe sandwich?
Bun, spicy filet, lettuce, tomato, pickles, cheese (usually PJ)
What are the Core 4? (In order)
Eye contact, share a smile, speak with a friendly tone of voice, say my pleasure
This position is responsible for checking the accuracy of bagged orders and getting all sauces, napkins, and utensils.
Second Bagger
At what time do we open and close?
6:30 am to 10 pm
What is the temperature danger zone? (upper and lower limit)
40-140
How much should a milkshake weigh WITHOUT toppings?
13.8 oz.
When someone arrives for a catering order, an interview, or orientation, what should we offer them?
A beverage
What are the different squeegee/mop handle colors?
Yellow - Kitchen
Blue - Front Counter/ Dining Room
Red - Bathroom
What is our current overall accuracy goal?
97%
What are the big 6 food-borne illnesses?
Norovirus, Hepatitis A, Salmonella Typhi, Non-typhoidal salmonella, E. coli, Shigella
What are ALL the sides we offer besides waffle fries?
Mac and cheese, waffle chips, soup, side salad, kale crunch, fruit cup, berry parfait, apple sauce (kid's meal)
What are some examples of second mile service? (List three)
Carrying out large orders, helping high-needs guests, table touch-ins (clearing trays, getting refills)
How often do we have to sanitize the spinners?
Every 4 hours
At what time does an order on the kps screen turn yellow?
1 minute and 59 seconds (2 minutes)
What are the 9 most popular food allergens?
Wheat, soy, egg, dairy, peanuts, tree nuts, shellfish, fish, sesame
Guest - "I would like to order a spicy southwest salad with nuggets, what are all the ingredients?
Romaine lettuce, lettuce/cabbage mix, Monterey cheese blend, corn and black beans, peppers, grape tomatoes, chopped nuggets
What does the HEARD model stand for and what is its use?
This model is used for guest recovery
H- Hear, E- Empathize, A- Apologize R- Resolve, D- Delight
Guest: I have a gluten intolerance, do you have any sauces that contain gluten?
Team member: Siracha is our only sauce that has gluten.
Trainers, team leaders, managers, and directors.