Food Safety
What temperature should chicken be cooked to?
165 F
What are the counts of nuggets we offer?
5,8,12,30
What are the Core 4? (In order)
Eye contact, share a smile, speak with a friendly tone of voice, say my pleasure
What are the 4 priorities? (In order)
Guests, cleaning, restocking, second mile service
What do the colors of the squeegee/mop handles stand for?
Each color has a designated area of the restaurant to limit the transfer of different contaminants.
Blue: ?
Yellow: ?
Red:?
What are the three types of contamination?
Physical (ie. hair, glass, nails) Chemical (ie. sanitizer, bleach) Biological (ie. salmonella, e. coli)
What’s everything that comes on a spicy deluxe sandwich?
Bun, spicy filet, pickles, lettuce, tomato, cheese (typically PJ)
After what instances should you wash your hands? (Name at least four)
After using restroom, after touching face or hair, after touching uniform, after coughing/sneezing, after cleaning/sanitizing, after removing gloves, after a task change, after a break, at least once per hour
How much should a milkshake weigh WITHOUT toppings?
13.8 oz
At what time does an order on a kps screen turn yellow?
1 minute and 59 seconds (or two minutes)
What are the big 6 food-borne illnesses?
Norovirus, Salmonella Typhi, non-typhoidal salmonella, Hepatitis A, Shigella, E. Coli
What are ALL the sides we offer beside waffle fries?
Mac and cheese, waffle chips, soup, parfait, fruit cup, side salad, kale crunch, apple sauce (for kids meal)
What does the HEARD model stand for and what is its use?
This model is used for guest recovery
H- Hear E- Empathize A- Apologize R- Resolve D- Delight
What are the big 9 food allergens?
Wheat, soy, sesame, peanuts, tree nuts, fish, shellfish, eggs, dairy,
Guest: “I would like to order a spicy southwest salad with nuggets, what are the ingredients?”
Romain lettuce, lettuce/cabbage blend, Monterey cheese blend, corn and beans, grape tomatoes, chopped nuggets