CFA Jeopardy
What comes on a spicy deluxe sandwich?
Bun, spicy filet, lettuce, tomato, pickles, cheese (usually PJ)
What is our current accuracy goal?
97%
This is the system of stock rotation to make sure the oldest product gets used first.
First in First Out (FIFO)
What's the temperature danger zone?
40-140 degrees F
This position is responsible for providing a hospitable experience for guests dining in. The main focuses are second mile service, making meaningful connections, and being proactive.
Host
How often do we sanitize spinners?
Every 4 hours
What is the HEARD model? What is it used for?
This model is used for guest recovery
H- Hear, E- Empathize, A- Apologize R- Resolve, D- Delight
What are some examples of Second Mile Service?
Carrying out large orders, helping high-needs guests, table touch-ins (clearing trays, getting refills)
Guest - "I would like to order a spicy southwest salad with nuggets, what are all the ingredients?
Romaine lettuce, lettuce/cabbage mix, Monterey cheese blend, corn and black beans, peppers, grape tomatoes, chopped nuggets
What are the big 9 food allergens?
Wheat, soy, egg, dairy, peanuts, tree nuts, shellfish, fish, sesame