Chick-fil-A
The Chick-fil-A Corporate Purpose
What is "To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A."
What temperature should the water be for washing your hands?
100-110 degrees
How many curbside parking spaces do we have?
What is 24
What does each letter for the acronym HEARD stand for?
What is
Hear
Empathize
Apologize
Resolve
Delight
What is the Chick-fil-A sauce made of?
Corporate Office Shared Vision.
What is "To be the worlds most caring company."
What percentage of bacteria is found under your nails?
What is 80%
What was our Chick-fil-A Location before it was a Chick-fil-A?
What is a Block Buster
What is our Guest Recovery Method and what does it stand for?
What is HEARD
HEARING
EMPATHIZING
APOLOGIZE
RESOLVE
AND
DELIGHT
How much should a small, medium and large waffle fry weigh?
What is
Small 3.4 oz
Medium 4.4 oz
Large 6.3 oz
The 3 Fundamentals of Execution
What is
Pursue Mastery
Own the Numbers
Help Others Win
the best way to significantly reduce cross-contamination is to clean and sanitize food contact surfaces before and after preparing food and at least every ____ hours for ongoing tasks.
What is 4 Hours
Name all of our Team Member Core Values.
What is
Dependable
Coachable
Trustworthy
Positive
Self Motivated
and Adaptable
What is our Recipe for Service?
What is 1st Mile Service, 2nd Mile Service and Guest Recovery.
3.4 is the Pathway weight for our icedream cup.
True or False?
What is False
In what year did Chick-fil-A debut its popular Spicy Chicken Sandwich
What is 2010
What are the 6 Most Common Food Bourne Illnesses? also known as the Big 6.
What is
Salmonella, Salmonella typhi (Typhoid), Shigella, E. coli, Norovirus, and Hepatitis A.
In what year did Richard start his career at Chick-fil-A?
What is 2011
Name all 4 points of the Winning Hearts Daily Strategy.
What is Genuine Hospitality, Fast and Accurate Service, Clean and Safe Environment and Great Food.
The most expensive item we purchase by oz is..
What is whipped cream?
Since it’s debut in the year _____ the original chicken sandwich has been hit with millions nationwide.
What is 1964
What are the Food Safety 5?
What is
1. Health & Hygiene
2. Time & Temperature
3. Cross-contamination
4. Cleaning & Sanitation
5. Pests
Name all of our Team Norms (There are 8)
1. Praise in public, coach in private
2. Listen to understand Seek to be empathetic
3. Don't make a big deal out of things that are small deals
4. We give and receive feedback on a consistent basis
5. Support eachother, don't throw eachother under the bus
6. Have fun don't be too serious
7. 48 Hour Rule
8. All hands on deck
Give us your best impression of the Core 4 +1 in a pretend ordering scenario.
(Choose 1 person to act from your team)
Eye Contact
Speak Enthusiastically
Smile
Always say "My Pleasure"
Make a Personal Connection
How should you position a fried filet on a bun?Rough side downWhat temperature should the soup base be before adding chicken?
What is 190 degrees