Leadership
What is the word of the year?
TRUTH
What is our productivity goal?
$85
CORE 4
Eye Contact, Sharing a Smile, Speak in a friendly tone, always say "My Please"
CFA Mission Statement
To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.
Meaning of the A in Chick-Fil-A
Grade A
What is more important? Leadership skills or characteristics
Leadership characteristics
How is productivity calculated?
Sales divided by hours
What is a way team members should be showing hospitality each day? (HINT: they have two opportunities a day)
Suprise and Delight
How do we recognize our team?
RECOGNITIONS - VSBL
Founder od Chick-fil-A
Truett Cathy
What makes a leader unique?
Their Character
What is our Food Cost Goal?
< 27%
What is the first step of CARES?
Greet guest and exercise HEARD model
ESRC Model
Expectations
Skills
Resources
Consequences
What year did Chick-fil-A open its first location?
1946
SERVE Model
See the Future
Engage and Develop Others
Reinvent Others
Value Results and Relationships
Embody a Leaders HEART
Top two ways to minimize waste?
Minimize waste
Portion control
HEARD Model
Hear, Empathize, Apologize, Resolve, Delight
CFAPC Vision Statement
To be an oasis for Guests by providing Exceptional Experiences through High Quality Food, Outstanding Service, and a Welcoming Atmosphere
Every time a NEW Chick-fil-A store opens, 100 people get
FREE Chick-fil-A for a year!
What is the most important standard of leadership?
Guest 1st Mentality
What is the NUMBER ONE thing to imporve productivity?
More Sales
What is the most important part of the HEARD model?
Delight
Oasis Mindset
Replenish , Renourish , Care,
What is our top-selling item at Chick-fil-A?
Waffle Fries